Engagement Coordinator
About The Position
At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.
Requirements
- Minimum of a High School diploma
- Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, sales focused, customer centered, production driven environment
- Understanding of medical terminology
- Proficient with Microsoft Office Suite and Dialer experience.
- Flexibility and ability to adapt to changing work aspects that may include different campaigns, lists, leads, making manual calls, reminder calls, and follow up text messages as needed.
- Ability to work schedule of Monday through Friday between 9am-6pm EST
- Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Responsibilities
- Build strong, sustainable relationships with members through effective customer service techniques across all communication platforms.
- Identify member needs, clarify information, and provide timely, accurate guidance and solutions.
- Assist members with scheduling, rescheduling, and canceling appointments while coordinating with family members, caregivers, or healthcare proxies.
- Provide clear instructions and education to prepare patients for in‑home exams and scheduled services.
- Manage high volumes of inbound/outbound calls, emails, chats, and texts while maintaining service quality.
- Accurately document member interactions, appointment outcomes, data entry tasks, and other details that support the primary care team.
Benefits
- Hourly compensation between $17.95 - $19.15 PLUS a quarterly performance-based, discretionary incentive.
- Comprehensive health benefit options: Medical, dental, and vision coverage
- 401(k) with competitive employer match
- Company-paid life and disability insurance
- Paid parental leave and wellbeing incentives
- Generous paid time off, including volunteer time
- Flexible spending accounts for healthcare and dependent care
- Professional development opportunities and tuition reimbursement
- Remote work flexibility (role-dependent)
- Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
