Engagement Coordinator

TJX•Beaverton, OR

2d•Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline register transactions and execution. It promotes an inclusive, welcoming, and engaging culture, adheres to company policies and procedures, and supports team and individual results. The Coordinator may work in multiple areas of the store as needed. The position oversees frontline coverage, register assignments, breaks, cash controls, paperwork, equipment, and customer feedback. It also maintains cleanliness, recovery, organization, and merchandising standards, follows operational and loss-prevention policies, handles damages and Mark out of Stock, and helps ensure a safe store environment. Other duties may be assigned.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to operate a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Share customer experience feedback, goals, and company initiatives with Associates.
Train and mentor Associates on frontline execution, policies, and procedures.
Recognize strong cashier performance and provide constructive feedback.
Maintain and monitor cash controls, including the change fund.
Follow labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure timely and proper handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards.
Work in multiple store areas as needed and perform other duties as assigned.