Engagement & Communications Specialist
About The Position
The Engagement & Communications Specialist supports company-wide initiatives that improve how employees experience onboarding, communication, learning, and engagement. This role is highly people-facing and execution-focused, partnering across the organization to bring programs and communications to life. The Engagement & Communications Specialist works closely with the Director of Employee & Customer Experience to execute projects related to onboarding, internal communications, learning & development, and employee engagement. This position is highly cross-functional, fast-paced, and requires exceptional communication, organization, and detail orientation.
Requirements
- Bachelor’s degree in Business, Communications, HR, Marketing, Organizational Development, or related field; or equivalent work experience.
- 2+ years of experience in employee engagement, communications, HR coordination, L&D coordination, marketing, or related operational support role.
- High comfort level interacting with employees at all levels of the organization.
- Proficiency with Microsoft Office and Canva or similar design tools.
- Demonstrated experience managing multiple priorities in a fast-paced environment.
- Elite written and verbal communication skills.
- Exceptional attention to detail and follow-through.
- Over 18 years of age
- High School diploma or GED
- Strong written and verbal English skills
- Valid driver's license with driving record in good standing
Nice To Haves
- Experience coordinating onboarding, employee programs, or internal communications.
- Experience with survey platforms such as Qualtrics.
- Background in social media management or internal/external content creation.
- Experience supporting or coordinating training programs.
Responsibilities
- Coordinate and facilitate end-to-end onboarding for new employees, ensuring a consistent and high-quality experience.
- Manage established EX programs (engagement initiatives, recognition programs, feedback cadences, etc.).
- Help plan and execute events, initiatives, and recognition efforts.
- Create branded internal communications using Canva and PowerPoint.
- Prepare, schedule, and distribute newsletters, updates, video scripts, and leadership messages.
- Manage and update internal communication channels (SharePoint, Teams, company news, etc.).
- Manage Tolin’s social media and employer-branded content.
- Coordinate logistics for training sessions (scheduling, communication, materials, attendance tracking).
- Assist with maintaining training calendars, content libraries, and course documentation.
- Prepare templates, drafts, and supporting resources for L&D initiatives.
- Support in the development of our Customer Experience program.
- Track CX workflows.
- Build strong working relationships with technicians, office staff, managers, executives, HR, and other teams.
- Act as a connector across the organization to ensure initiatives are well understood and well executed.
Benefits
- Medical, Dental and Vision Plan
- Life insurance
- Long Term disability
- Flexible Spending Accounts
- 401K Plan
- Profit Sharing based on company performance
- Tuition Reimbursement
- Company cell phone
- Gas Card
- Paid Holidays
- PTO Program
- Professional training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
