Senior Member Engagement & Communications Specialist

Centene Corporation • Northampton, MA

3d

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversee specific Member Engagement & Communications initiatives to improve member engagement and retention. Oversee and execute Communications initiatives related to regulations, operations, and/or health education, including project management, content development and execution, measurement, and reporting. Provide strategic solutions and direction to various initiatives while meeting compliance regulations and timelines. Oversee, develop and execute communication initiatives across creative/content development, regulatory reviews/approvals and distribution, ensuring key milestones and deliverables are achieved. Provide strategic solutions to business partners, health plans and vendors on various communication initiatives Utilize a multi-channel communication approach including web, direct mail, email, text, etc. Oversee and execute initiatives with vendors and external partners on various communication projects and initiatives. Identify and leverage internal and external market data and research insights to help develop communications and engagement opportunities Oversee and continuously evaluate work process and procedure, identifying opportunities for improvement Identify opportunities to build internal and external business relationships to help build strategic communication initiatives

Requirements

• Bachelor's degree or equivalent in Communications, Marketing, or Consumer Experience, or related area.
• 5+ years of related experience in Communications, Marketing, or Consumer Experience

Responsibilities

• Oversee specific Member Engagement & Communications initiatives to improve member engagement and retention.
• Oversee and execute Communications initiatives related to regulations, operations, and/or health education, including project management, content development and execution, measurement, and reporting.
• Provide strategic solutions and direction to various initiatives while meeting compliance regulations and timelines.
• Oversee, develop and execute communication initiatives across creative/content development, regulatory reviews/approvals and distribution, ensuring key milestones and deliverables are achieved.
• Provide strategic solutions to business partners, health plans and vendors on various communication initiatives
• Utilize a multi-channel communication approach including web, direct mail, email, text, etc.
• Oversee and execute initiatives with vendors and external partners on various communication projects and initiatives.
• Identify and leverage internal and external market data and research insights to help develop communications and engagement opportunities
• Oversee and continuously evaluate work process and procedure, identifying opportunities for improvement
• Identify opportunities to build internal and external business relationships to help build strategic communication initiatives

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees