ENGAGEMENT CENTER REP NEMG, NEMS - PATIENT ENGAGEMENT CENTER

Froedtert • Fond du Lac, WI

7d • Remote

About The Position

Services Froedtert & Medical College of Wisconsin patients' needs, including registration, scheduling, and other patient access requests, in order to ensure a quality experience and provide first contact resolution. Tasks are completed for several specialties and large groups of physicians servicing the many locations of our clinical enterprise. This position will use detailed protocols and enterprise scheduling tools to aid patients in scheduling with the right physician, at the right time and location. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin.

Requirements

• A minimum of 1 year of experience in a customer service position is required.
• 3 years experience in a customer service position.
• Effective communication skills, oral and written required.
• Ability to multi-task.
• Strong proactive organizational skills.
• Excellent customer service skills.
• Proficient in Microsoft Outlook and Word.

Nice To Haves

• Call center experience highly preferred.
• High School Diploma or equivalent is preferred.

Responsibilities

• Ensure a quality patient experience and provide first contact resolution for registration, scheduling, and other patient access requests.
• Utilize detailed protocols and enterprise scheduling tools to schedule patients with the right physician, at the right time and location.
• Provide customer-focused and friendly communication to foster patient preference and loyalty.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED