Engagement Care Coordinator

Integrated Services for Behavioral Health • Jackson, OH

2d • Hybrid

About The Position

Integrated Services for Behavioral Health (ISBH) is seeking an Engagement Care Coordinator in Jackson County, OH. ISBH is a community-minded, forward-thinking behavioral health organization dedicated to helping individuals on their path to health and well-being. We provide services in homes and communities, connecting people with necessary resources across Southeastern and Central Ohio. Our comprehensive services and collaborations with local partners aim to foster healthy individuals and strong communities, with all services being collaborative and personalized.

As an Engagement Care Coordinator, your primary role will be to support the immediate care coordination needs of youth hospitalized due to a behavioral health condition who are enrolled in the OhioRISE program. This involves assisting families with the hospital discharge process, educating families and community partners about the OhioRISE program, and making referrals for follow-up care and services. You will attend in-person and virtual meetings to achieve program engagement milestones, including developing crisis safety plans, conducting assessments, creating care plans, and facilitating Child and Family team meetings until a warm handoff to the youth's ongoing care coordinator can be completed.

Requirements

• Experience providing services and/or support to children and families connected to behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field: three years with a high school diploma or equivalent; or two years with an associate degree or bachelor's degree; or one year with a master's degree or higher
• Knowledge and experience in Hi-Fidelity Wraparound preferred (Certification provided at time of employment).
• Two years of experience in a coordinated supportive services or care coordination role preferred.
• Experience working with people with autism spectrum disorders and developmental disabilities preferred.
• Experience in one or more of the following areas: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or, child development.
• Be culturally humble or responsive with training and experience to manage complex cases
• Have the qualifications and experience needed to work with children and families who are experiencing serious emotional disturbance (SED), trauma, co-occurring behavioral health disorders and who are engaged with one or more child serving systems (e.g. child welfare, intellectual and developmental disabilities, juvenile justice, education)
• Excellent organizational skills with the ability to stay focused and prioritize multiple tasks
• Experience with multi-need individuals and families.
• Broad knowledge of community service systems.
• Willing to participate in and lead cross-systems care coordination.
• Able to effectively communicate through verbal/written expression.
• Must be able to operate in an Internet-based, automated office environment.
• Valid Driver License required
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required
• Ability to maintain a minimum of 100mbps for high-speed internet connection is required

Nice To Haves

• Knowledge and experience in Hi-Fidelity Wraparound preferred (Certification provided at time of employment).
• Two years of experience in a coordinated supportive services or care coordination role preferred.
• Experience working with people with autism spectrum disorders and developmental disabilities preferred.

Responsibilities

• Joins with family to identify care coordination needs/services in line with service delivery standards and program outcomes to ensure best outcomes for children, youth, and families.
• Works with families to define cultural factors that influence strengths, functioning, and family interaction styles to ensure ongoing engagement and success in care planning.
• Identifies strengths of children, youth, and families for utilization in care coordination engagement and supporting healthy outcomes.
• Coordinates family-based-services for children, youth, and families in their home, school, and community.
• Ensures with family that services identified on care plans are the most appropriate, least restrictive, and meet the safety and treatment needs of the child, youth and family.
• Engages and builds positive relationships with children, youth, and families in coordination with child and family teams to support successful integration of team members and care plans.
• Develops collaborative and creative partnerships with community resources to meet the diverse needs of youth and families.
• Maintains necessary documentation, participates in program evaluation, attends team and program planning meetings, cross-systems training, and acquires knowledge of community resources.
• Remains current with all training requirements including but not limited to High Fidelity Wraparound, MI, Cultural Humility, etc.
• All other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED