Engagement Associate

Marlene Meyerson JCC Manhattan•New York, NY

5d•Onsite

About The Position

The Engagement Associate serves as the primary front-line ambassador for the Marlene Meyerson JCC Manhattan, creating a welcoming, informed, and seamless experience for members, guests, and program participants. As a proactive presence who views every interaction as an opportunity for connection, this role embodies the spirit of hospitality to ensure everyone in our diverse community feels seen, heard, and valued. You are not just providing service-you are creating a meaningful experience. This position is holistic in scope, delivering knowledge and high-touch support across Membership and all programmatic areas-including Fitness, Camp, and Nursery School. The role demands tech fluency paired with a human touch, solution-minded thinking, and a collaborative spirit. The Engagement Associate builds lasting constituent relationships by understanding community needs, recommending tailored memberships and programs, resolving concerns, and driving customer excellence across every touchpoint. Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services. It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.

Requirements

High school diploma or equivalent required
2-3 years of direct experience in customer service, membership services, program registration, community or fitness center, hospitality, or administrative support required.
Fully computer literate with a strong capability to learn and master JCC database systems, sales platforms, and scheduling tools, and digital team messaging/communication tools.

Nice To Haves

Bachelor's degree preferred
Prior experience in telemarketing, sales, event environments, or community center operations strongly preferred.
Familiarity with Non-Profit or Jewish organizations or practices is welcomed.

Responsibilities

Deliver welcoming, multi-channel communication (in-person, phone, email) while maintaining lobby order, guest entry flow, and conflict de-escalation.
Provide high-touch support across membership acquisition, retention, product inquiries, pricing options, and facility tours.
Process class and event registrations, payments, and changes, manage customer service ticketing workflows, and coordinate schedule changes or transfers.
Manage point-of-sale (POS) transactions, secure cash handling, accurate daily reconciliations, and general office workflow tracking.
Maintain CRM database integrity, participant records, waivers, and system updates with high accuracy.