PHLCITYID Engagement and Outreach Worker

City of Philadelphia • Philadelphia, PA

1d • Hybrid

About The Position

The Community Services cluster has launched a Municipal Identification (“PHLCITYID”) program in Fiscal Year 2019. The Municipal ID program offers residents an additional means to prove their identity and residency to City agencies, including to law enforcement officers, and to gain access to City services and activities, in addition to a number of non-governmental partner services and discounts. The PHLCITYID Engagement and Outreach worker will report directly to the PHLCITYID Engagement and Outreach Manager and assist Philadelphia residents in obtaining Municipal ID. Outreach workers will work closely with City agencies and nonprofit partners to conduct outreach to communities and neighborhoods that are most impacted by social issues to ensure the concerns of Philadelphians residents are engrossed. Selected candidates will work with the Outreach team to help and develop outreach strategies and campaigns plans. Also, Outreach workers will work to build relationships with community stakeholders and leaders to activate wide public awareness in the Municipal ID program.

Requirements

• Associate degree or equivalent education or experience.
• Minimum of two years of experience working with diverse communities.
• Must be able to walk and stand for extended periods of time.
• Valid Driver’s License required.
• Willingness to travel citywide and work flexible hours, including weekends.
• Excellent relationship-building, including an ability to connect with people from all backgrounds and walks of life.
• Ability to communicate in a clear and concise manner, both verbally and in writing
• Superior oral and written communication skills, including creative writing and editing skills.
• Ability to work with all levels of staff, inside and outside the City permits.
• Ability to work independently as part of a team, exercising a high degree of initiative to accomplish tasks and solve problems.
• Awareness and understanding of challenges faced by vulnerable populations.
• Cultural competency and familiarity with Philadelphia's diverse communities.
• Ability to communicate with diverse groups.
• Strong customer service skills.
• Values and encourage diversity of thought, background, and perspective.
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Ability to engage, motivate, and inspire community members.
• Willingness to work evenings and weekends as needed
• Professional demeanor with high attention to detail.

Nice To Haves

• Bilingual or multilingual candidates strongly preferred (Languages needed: Arabic, Urdu, Mandarin, Chinese, Russian).

Responsibilities

• Develop, contribute and assist the implementation of community outreach and engagement plan to reach vulnerable communities.
• Attend community meetings and events to provide information about and promote the Municipal ID.
• Implement and support Municipal ID Program team organizing educational and outreach materials.
• Develop, promote and maintain effective relationships with key influencers and a variety of community organizations and partner agencies.
• Support walk-ins and schedule appointments for Municipal ID applicants in person and via web.
• Ensure and verify that all paperwork for the applicants is completed in a neat and orderly manner until the requesting criteria is met.
• Collaborate and coordinate with community base organizations, religious institutions, and key stakeholders to ensure the residents understand the benefits of applying for the Municipal ID.
• Conduct outreach to potential partner organizations for the Municipal ID, so ID cardholders would be able to access services, benefits, and discounts through utilization of the Municipal ID .
• Manage and develop engagement and outreach metrics.
• Additional duties may be required.

Benefits

• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Public Service Loan Forgiveness program eligibility
• Tuition Discounts and Scholarships (10% to 40% savings on educational expenses for employees, spouse, and dependents)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree