Engagement Advisor
About The Position
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. The Engagement Advisor serves as an initial point of contact for leads, referrals, and prospective clients, helping individuals understand available Community Supports services and determine potential eligibility. This role engages prospective clients by phone, email, and messaging while building trust and guiding them through the intake and engagement process. The Engagement Advisor works closely with internal teams, health plans, and strategic partners to support a seamless client experience and contribute to engagement and conversion goals.
Requirements
- BA/BS degree in Communications or a related field preferred.
- 1–2 years of sales or customer service experience preferred.
- Experience engaging customers or prospective clients by phone, email, or other communication channels.
- Experience working toward established performance or sales goals.
- Strong phone, written, and verbal communication skills.
- Relationship building and customer engagement.
- Sales, objection handling, and goal orientation.
- Organization, attention to detail, and follow-through.
- Proficiency with Microsoft Office and ability to work effectively in a fast-paced environment.
Nice To Haves
- Knowledge of Salesforce or Salesforce Voice is a plus.
Responsibilities
- Engage leads and prospective clients by phone, email, and messaging to understand their needs and educate them on available services.
- Gather client and caregiver information, conduct care assessments, and support eligibility determination and health plan submissions.
- Guide prospective clients through the engagement process, answering questions, addressing concerns, and supporting conversion.
- Maintain accurate and timely lead, client, and activity information in Salesforce.
- Coordinate with internal teams, health plans, and strategic partners while tracking performance against established engagement and sales goals.
Benefits
- 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
