Advisor, Supporter Engagement & Fundraising (P3)

Save the Children US•Washington, DC

6h•$74,800 - $102,600•Hybrid

About The Position

As the Advisor, Supporter Engagement and Fundraising, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will be responsible for developing strategies to engage and retain supporters and manage all aspects of the direct response marketing retention & fundraising program; mainly focused on direct mail. You will collaborate with key stakeholders to ensure a cohesive supporter experience across all channels and will be accountable for maximizing our mission support revenue and delivering on both short-term key performance indicators and long-term metrics such as lifetime value and retention. You will collaborate with key stakeholders to identify and implement ambitious, innovative, and effective marketing strategies and engagement opportunities that will enable us to build a highly engaged audience that will drive impact for children.

Requirements

Minimum of a bachelor’s degree or equivalent experience, plus at least 5 years of relevant experience
Demonstrated direct mail experience
Demonstrated fundraising experience
Proven leadership, interpersonal and motivation skills. Able to provide advice, guidance and management of several campaigns and programs
Demonstrated ability to successfully deliver work under deadlines and competing priorities, with proven organizational and time management skills
Advanced Microsoft Office (Outlook, Work, Excel), and Adobe skills.
Ability to work in a cross-cultural environment
Professional proficiency in MS Office suite
Professional proficiency in spoken and written English
Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally

Nice To Haves

Previous non-profit experience.
Experience with omni-channel campaign planning
Experience with Salesforce CRM and Salesforce Marketing Cloud

Responsibilities

Develop and oversee strategies to grow and optimize the mass market supporter retention and fundraising direct marketing program (primarily through direct mail) with collaboration from internal stakeholders.
Develop and implement strategies that increase donor retention, lifetime value, mid-level and legacy progression, and long-term supporter engagement.
Manage relationships and performance of creative agency, production, and data-processing partners to ensure high-quality execution and continuous optimization.
Manage implementation of annual and campaign-level plans, including house-file mailings, welcome journeys, sustainer conversion, reactivation, cultivation, emergency response fundraising, and donor development programs for priority audiences and segments including planned giving.
Develop and manage schedules with printers, creative agencies, data processors, and internal teams, ensuring campaigns are executed successfully and timely.
Create and implement segmentation and testing strategies on all campaigns.
Represent direct mail fundraising during integrated campaign planning and cross-functional initiatives.
Advise and inform team of industry best practices and stay abreast of trends.
Lead the day-to-day execution of direct response marketing campaigns; mostly as it relates to direct mail.
Streamline processes and maximize operational effectiveness to increase fundraising, retention, and reactivation metrics.
Track all creative updates and changes, facilitating the flow between Save the Children and external vendors.
Obtain project/campaign/material legal approvals by acting as lead contact and knowledge base for legal approval process.
Manage setup of campaign matrix, appeals, and data requests for our IT department.
Manage lettershop instructions and ensure all data processing and scheduling of campaigns are executed accurately with high operational performance and efficient interdepartmental collaboration.
Responsible for budget creation and monitoring spend, including determining appropriate level of investments to deliver on fundraising goals.
Maintain regular deliverables (reports, dashboards, benchmark reports, etc.) on key metrics to continually improve program and measure strategy effectiveness.
Author monthly direct mail channel report for department – inclusive of acquisition and retention campaign performance.
Provide recommendations to senior leadership and extended team on direct mail campaign strategy and other supporter cultivation and integrative efforts based on short term key performance indicators and long-term metrics such as lifetime value and retention.
Complete ad-hoc assignments as assigned.
Supervise the Lead Associate, Sustainer Experience & Retention, who supports journey and campaign efforts for our recurring donor program.
Train, develop, coach, lead, and supervise staff, clearly communicating organization, division, and department priorities, and how their work contributes to our mission, ensuring that the working environment continually fosters diversity, inclusion, and belonging – supporting Save the Children values.

Benefits

Flexible schedules
Generous PTO
11 paid holidays plus 2 floating holidays
Hybrid working opportunities
Competitive health care, dental and vision coverage for you and your family
A variety of paid leaves: caregiver, parental/adoption, critical child illness, and fertility benefits
Annual merit increases and/or additional incentives for eligible employees
A retirement savings plan with employer contributions (after one year)
15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days)
Mental health benefits and support through Calm and company-hosted events
Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
Access to internal and external learning & development opportunities and mentorships