Energy Weatherization Assistant II-Part-Time (Project)

Snohomish County•Everett, WA

About The Position

The Energy Weatherization Assistant II performs technical and clerical duties supporting Snohomish County’s Energy Assistance and Weatherization Programs. The role provides high-volume direct services to residents, including clients who may be in crisis, and may deliver services in the office, off site, or remotely. The position is part-time at 20 hours per week and is funded through LIHEAP. At least one day per week must be worked in the office, with additional office time depending on program needs. The successful candidate supports client applications and eligibility determinations; reviews and processes documents and records requiring knowledge of program rules and regulatory requirements; enters information into county and state systems; and assists with outreach, file audits, training, and technical assistance. The position also provides clients with information about energy conservation, weatherization practices, program eligibility, and related community services. Employees receive limited supervision from a Human Services Specialist III or administrator as assigned.

Requirements

Two years of experience in Energy Assistance or Weatherization programs performing client intake, program eligibility, and interviewing duties, or an equivalent combination of training and experience.
At least one year of experience determining eligibility for an income-based grant-funded program; preference is given to LIHEAP experience.
At least one year of experience working in grant-funded programs; preference is given to experience with LIHEAP, the Department of Energy, Bonneville Power Administration, the Weatherization Assistance Program, the Puget Sound Energy Low Income Weatherization Program, the Matchmaker Program, or Health and Human Services programs.
Must pass job-related tests. A math and skills assessment is part of the hiring process.
A valid Washington State driver's license is required.
For Weatherization-related duties, obtain Department of Energy Certification in Mold and Mildew Protocol within six months of hire, or sooner if classes are available.
For Weatherization-related duties, hold or obtain HUD/DOE Lead-Based Paint Safe Work Practices certification within six months of hire, or sooner if classes are available.
For Weatherization-related duties, attend classes at the Building Performance Center or other locations specified by the Department of Commerce and/or Snohomish County Human Services Department.
For Weatherization-related duties, complete other training and certifications for weatherization tests and techniques as required or provided by the Washington State Department of Commerce or other grantors.
For Energy Assistance-related duties, obtain training or certifications required by the Washington State Department of Commerce or other grantors.
Ability to perform basic mathematical calculations and accurately review and calculate various sources of income.
Ability to assist the public in determining their needs and communicate effectively with people of varied ages, cultural backgrounds, economic circumstances, and ethnic backgrounds.
Ability to type accurately, maintain records, prepare reports, learn and retain complex procedures, laws, and regulations, and clearly explain policies and requirements.
Ability to work with minimal supervision, interpret and categorize data rapidly and accurately, operate standard office equipment, meet deadlines, cope with interruptions, and exercise good judgment.
Ability to work with diverse populations, including low-income residents, people with disabilities, seniors, people with limited English, and Veterans.
Ability to use multiple data-entry and communication platforms, including SharePoint, Access, Excel, CSV, state systems, TEAMS, Zoom, Webex, COGNITO Forms, and vendor portals.
A resume, cover letter, and copy of driver's license are required with the electronically submitted application.

Nice To Haves

Experience with the Low Income Home Energy Assistance Program (LIHEAP).
Experience with the Department of Energy, Bonneville Power Administration, the Weatherization Assistance Program, the Puget Sound Energy Low Income Weatherization Program, the Matchmaker Program, or Health and Human Services programs.

Responsibilities

Assist clients in person and by telephone with completing forms, review forms for accuracy, request additional information, calculate eligibility, and answer eligibility questions.
Create, support, and track client applications and gather and analyze reports and documents needed for the application process.
Enter data into the Weatherization Information Data System, state computer systems, and the County's access-based system.
Create client files, scan and retrieve records using the County's image processing program, and use word-processing and spreadsheet applications.
Review client files to ensure required documents are signed, complete, compliant with contract requirements, and correctly organized.
Conduct community outreach and provide client awareness and information about energy conservation and weatherization practices.
Explain mold and mildew protocols, lead-based paint safe work practices, low- and no-cost energy-saving tips, and weatherization tests, practices, and measures to clients.
Provide technical assistance and support in determining eligibility for Energy Assistance and/or Weatherization, including evaluating income types and rates, property ownership issues, and net self-employment business income.
Provide information and referrals to community service agencies.
Answer telephone calls, respond to questions, or route calls to the appropriate person.
Maintain office supplies and forms, order replacements as needed, and verify received supplies.
Assist with file audits, program training, and technical assistance related to program requirements for seasonal and project-based staff.
Collaborate with local partners and vendors and conduct outreach through internal and external partners.
Diagnose and resolve basic computer technical issues for the department.
Perform related duties as required.