Energy Services Consultant

Career finder•West Allis, WI

2d•Onsite

About The Position

We Energies, a subsidiary of WEC Energy Group, is seeking Energy Services Consultants in the following locations: Port Washington WI, Racine WI, West Allis WI, and West Bend WI. This position is represented by We Energies L2150 Union. This position is responsible for maximizing business opportunities with customers. Proactively and reactively respond to the sales and service needs of large commercial, industrial, and municipal WE customers including demand side management, outages, power quality issues, new services, outdoor lighting, rewires, hold-off clearances, and billing inquiries.

Requirements

Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.
Applicant must have at least three years of customer contact experience.
Applicant must have a valid driver's license and meet the company’s requirements for driving.
For positions in some locations, applicants must comply with D.O.T. Part 199 Pipeline drug and alcohol testing requirements.
Official transcripts are required and should be submitted at the time of your application to the assigned HR Associate; must be attached to application or provided to HR within ten (10) days of the posting closing date. If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.

Nice To Haves

Energy Services Consultant Presentation Exercise (ESCP): An interactive exercise in which the applicant will review data and make a brief presentation and answer questions from the panel. Competencies being measured are communication & presentation skills; customer service orientation; interpersonal presence; and overall performance.
Test: Sales and Marketing Structured Interview (SMSI): Relevance of training and experience as related to the job, customer service orientation, sales and marketing skills, and communication skills.

Responsibilities

Develop and maintain relationships with large commercial, industrial & municipal customers and developers
Contact, establish, and maintain relationships with both new and current customers to discuss their wants, needs, and service concerns to retain their business
Respond to customer/contractor requests for outages, rate evaluations, bill inquiries and various service functions
Investigate methods available for improving system reliability
Analyze customer loads to determine proper rate application and prepare for line extension contracts
Work with developers, contractors, consultants, engineering firms to establish new and expanded service
Coordinate installation with internal and external resources
Handle all follow-up with customer concerns
Work with solar accounts
Proactive Load Management
Contact customers and contractors, establish curtailment and interruptible rates
Promote energy conservation, energy efficiency through available programs, assist with monitoring load and demand at customer location
Customer relationship management tool (iAvenue) maintenance
Update and maintain database information to ensure uniform handling of customer needs and to provide complete information to WE personnel
Provide utilization analysis of customer loads and equipment
Work with project managers to prepare business proposals for project development
Promote and follow through on Night Aura projects
Assist and fill in for service managers as necessary
First Alert service for large customers to ask for voluntary load reduction during high demands, inform large customers of service interruptions in advance, or explain outages after the fact