Energy Service Tech

Southern States Cooperative•Central Garage, VA

1d•$24 - $30

About The Position

Performs installation, maintenance, and repair of propane and/or oil-burning systems, HVAC units, equipment, and appliances for Southern States Cooperative, Inc. customers. The role may also involve repair and maintenance of diesel or gasoline tanks and equipment. The technician works independently while adhering to government regulations and company operating procedures, safety standards, and applicable codes. The position includes coordinating service dispatch and schedules, diagnosing and troubleshooting equipment, providing customer service and equipment-use instructions, discussing equipment sales and recommendations, and maintaining accurate service, inventory, warranty, vehicle, and customer records. Depending on location, duties may include loading and delivering fuel, operating commercial vehicles and material-handling equipment, and providing on-call or emergency service. Grade 427 technicians also plan service schedules with a supervisor, demonstrate advanced technical skills, coach other technicians, and coordinate charges and credits with facility team members. Work takes place at customer sites, outdoors in varying weather, in commercial vehicles, and in warehouses with seasonal temperature and humidity changes. The role involves exposure to fuels and fumes, moving equipment, noise, dust, wet surfaces, vibration, and electrical current. Physical duties include frequent bending, crouching, standing, walking, driving, climbing, and handling equipment and materials, including lifting or moving heavy loads. Work schedules may vary by season and location and can include extended hours, alternate schedules, and on-call or emergency standby.

Requirements

High school diploma or GED.
Knowledge of mechanical systems and ability to learn repair and installation skills for Grade 420; prior Southern States work experience is a plus.
For Grade 426, at least two years of experience installing and repairing propane or oil-based heating systems, HVAC equipment, and appliances, as well as experience with diesel and gasoline equipment.
For Grade 427, at least three years of experience installing and repairing propane or oil-based heating systems, HVAC equipment, and appliances, as well as experience with diesel and gasoline equipment.
Licensing requirements vary by location and are based on state and federal regulations.
Grade 420 requires Petroleum and/or Propane Certification, or the ability to obtain it; an HVAC, Liquid Propane Gas Fitter, or related-trade apprentice license is preferred.
Grade 426 requires an HVAC, Liquid Propane Gas Fitter, or related-trade license; Petroleum and/or Propane Certification or ability to obtain it; a Class C or Class B commercial driver's license depending on location; and Hazardous Materials and/or Tanker Endorsement or ability to obtain it.
Grade 427 requires an HVAC, Liquid Propane Gas Fitter, or related-trade license; a master license is preferred; Petroleum and/or Propane Certification or ability to obtain it; a Class C or Class B commercial driver's license depending on location; and Hazardous Materials and/or Tanker Endorsement or ability to obtain it.
Safely operate a motor vehicle and comply with the company motor vehicle safety policy.
Complete required training and certifications as applicable to location.
Know mechanical, electrical, plumbing, and/or pipe-fitting repair and maintenance; be able to cut, weld, and fabricate metal.
Read and interpret blueprints, schematic symbols, manuals, engineering specifications, diagrams, meters, gauges, and control panels.
Gather and analyze data to troubleshoot and diagnose repair needs using test instruments and specialized tools.
Use company business systems and GPS equipment; operate a forklift, handcart, and other industrial equipment.
Communicate technical information and use interpersonal skills for customer sales and service.
Work independently and follow safety, quality-control, and operating procedures.
Perform basic arithmetic and calculate dimensions, liquid measurements, and calibrations.
Work with concentration, focus, and attention to detail; complete paperwork, reports, documentation, and email legibly, accurately, and promptly.
Speak, read, and write English proficiently and work effectively in a fast-paced team environment.
Work extended hours to meet business demands and report to work on time, including in adverse weather conditions.
Meet the role's physical demands, including lifting and carrying heavy loads and performing continuous physical activity.

Nice To Haves

Previous Southern States work experience.
For Grade 420, an apprentice license in HVAC, Liquid Propane Gas Fitter, or a related trade.
For Grade 427, a master license in HVAC, Liquid Propane Gas Fitter, or a related trade.

Responsibilities

Coordinate regularly with facility leadership on service dispatching, installation schedules, job progress, customer account issues, materials, and other critical factors.
Safely install, maintain, calibrate, and repair propane, oil-burning, diesel, and/or gasoline systems, equipment, and appliances in accordance with applicable codes and procedures.
Use mechanical, electrical, HVAC, plumbing, millwright, and other specialized skills and tools as required for each job.
Read and interpret blueprints, manuals, engineering specifications, diagrams, meters, gauges, and control panels; gather and analyze information to diagnose and troubleshoot malfunctions.
Provide prompt, professional customer service; explain equipment use, review account details, collect payments or provide invoices, and confirm future service.
Discuss equipment sales, conduct site surveys, assess capacity needs, and recommend suitable products and equipment to customers.
Operate commercial motor vehicles in accordance with regulations and company policy; perform routine vehicle maintenance and repairs.
Depending on location, load and deliver propane or other fuels and operate fuel-loading equipment and controls.
Prepare and maintain invoices, reports, logs, maintenance records, and related documentation accurately and promptly.
Maintain current manuals, service bulletins, and equipment sales, design, warranty, and service files.
Return in-warranty parts to suppliers with the required documentation.
Maintain parts inventory, assist with physical inventories and shipping or receiving as needed, and operate forklifts and other material-handling equipment according to procedures.
Participate in required training, certification courses, and meetings; develop skills and remain current on industry safety and operational standards.
Keep tools, equipment, supplies, vehicles, and work areas clean and orderly; minimize and properly dispose of waste.
Follow safety procedures, use required personal protective equipment, and comply with OSHA regulations, company EHS standards, work rules, policies, and government regulations.
Perform other assigned job functions.
For Grade 427, plan equipment repair, installation, and service schedules in coordination with a supervisor.
For Grade 427, demonstrate advanced installation and repair skills, coach Service Technicians, discuss customer equipment needs, and communicate technical information clearly.
For Grade 427, coordinate with facility team members to ensure charges and credits are recorded correctly.