Energy Service Tech

Southern States Cooperative.•King William, VA

About The Position

Performs installation, maintenance, and repair of propane and/or oil-burning systems, HVAC units, equipment, and appliances for Southern States Cooperative, Inc. (SSC) customers. The role may also include repairing and maintaining diesel or gasoline tanks and equipment. The employee works independently while following government regulations and SSC operating procedures. Job complexity and responsibilities increase with grade level. The position includes coordinating service work with facility leadership, diagnosing and troubleshooting equipment, installing and repairing systems in accordance with applicable codes, providing prompt and professional customer service, and advising customers about equipment use and purchasing options. Depending on location, the employee may load and deliver fuel, operate commercial vehicles and material-handling equipment, and maintain related records and inventory. The employee must follow safety procedures, use required personal protective equipment, maintain tools and work areas, and complete required training and certifications. Work takes place while driving commercial vehicles, at customer sites, outdoors, and in warehouse environments. Schedules vary by season and location and may include extended hours, alternate schedules, and on-call or emergency standby.

Requirements

High school diploma or GED.
Grade 420: Knowledge of mechanical systems and ability to learn repair and installation skills in a trainee role.
Grade 426: At least two years of experience installing and repairing propane- or oil-based heating systems (HVAC), equipment, and appliances, as well as experience with diesel and gasoline equipment.
Grade 427: At least three years of experience installing and repairing propane- or oil-based heating systems (HVAC), equipment, and appliances, as well as experience with diesel and gasoline equipment.
Effective knowledge of mechanical, electrical, plumbing, and/or pipe-fitting repair and maintenance.
Ability to cut, weld, and fabricate metal.
Ability to read and interpret blueprints, schematic symbols, manuals, engineering specifications, diagrams, meters, gauges, and control panels.
Ability to troubleshoot and diagnose repair needs using data, test instruments, and specialized tools.
Computer literacy to operate SSC business systems.
Ability to communicate technical information and use interpersonal skills in customer sales and service.
Ability to use GPS equipment.
Ability to work independently, follow safety and quality-control procedures, and work effectively in a fast-paced team environment.
Ability to perform basic arithmetic and calculate dimensions, liquid measurements, and calibrations.
Attention to detail and ability to concentrate while performing work.
Ability to operate a forklift, handcart, and other industrial equipment.
Ability to complete paperwork, reports, documentation, and email communication legibly, accurately, and on time.
Proficiency in speaking, reading, and writing English.
Ability to work extended hours to meet business demands and report to work on time in adverse weather conditions.
Safe operation of a motor vehicle and mandatory compliance with SSC motor vehicle safety policy.
Satisfactory completion of required training and certification, depending on location.
Grade 420: Petroleum and/or Propane Certification, or ability to obtain; a Commercial Driver's License may be required depending on location; Hazardous Materials and/or Tanker Endorsements may be required, or the ability to obtain them.
Grade 426: License in HVAC, Liquid Propane Gas Fitter, or a related trade; Petroleum and/or Propane Certification, or ability to obtain; Commercial Driver's License (Class C or Class B, depending on location); Hazardous Materials and/or Tanker Endorsement, or ability to obtain.
Grade 427: License in HVAC, Liquid Propane Gas Fitter, or a related trade; Petroleum and/or Propane Certification, or ability to obtain; Commercial Driver's License (Class C or Class B, depending on location); Hazardous Materials and/or Tanker Endorsement, or ability to obtain.

Nice To Haves

Previous Southern States work experience.
Grade 420: Apprentice license in HVAC, Liquid Propane Gas Fitter, or a related trade.
Grade 427: Master license in HVAC, Liquid Propane Gas Fitter, or a related trade.

Responsibilities

Coordinate daily dispatching and communicate with facility leadership about installation, repair, and maintenance schedules, progress, account issues, supplies, and other critical factors.
Install, calibrate, maintain, and repair propane, oil-burning, diesel, and/or gasoline systems, equipment, and appliances in compliance with applicable codes.
Use HVAC, mechanical, electrical, millwright, plumbing, and other specialized skills and tools to perform work.
Read and interpret blueprints, manuals, specifications, diagrams, meters, gauges, and control panels.
Gather and analyze information to diagnose malfunctions and troubleshoot systems.
Provide reliable, prompt, professional, and courteous customer service; explain equipment use and confirm future service.
Review customer account details, collect payments or provide invoices, and discuss equipment sales and recommendations.
Conduct site surveys and identify suitable products and equipment based on capacity needs.
Operate SSC commercial motor vehicles in compliance with regulations and policy, and perform routine vehicle maintenance and repairs.
Depending on location, load and deliver propane and/or other fuels and obtain fuel from SSC facilities or third-party terminals.
Prepare and maintain invoices, reports, logs, vehicle and equipment maintenance records, and related documentation.
Maintain service manuals, parts manuals, service bulletins, equipment files, warranty records, and parts inventory; support inventory control and physical inventory activities.
Return in-warranty parts to suppliers with the required information and assist with shipping and receiving as needed.
Operate forklifts and other material-handling equipment according to facility procedures.
Participate in specialized training, certification courses, and meetings; maintain current industry safety and operational knowledge.
Keep tools, equipment, supplies, vehicles, and work areas clean and orderly; minimize and properly dispose of waste.
Follow OSHA regulations, SSC Environmental Health and Safety standards, work rules, operating procedures, and PPE requirements.
For Grade 427, plan equipment service schedules with a supervisor, demonstrate advanced installation and repair skills, coach Service Technicians, communicate technical information clearly, and coordinate accurate charges and credits with facility team members.
Perform other job functions as assigned.