Energy Resource Manager (ERM)

Microsoft•Boydton, VA

5d•Onsite

About The Position

In alignment with Microsoft values, this role focuses on cultivating an inclusive work environment and reducing stranded capacity by applying optimization techniques for space, power, cooling, and network. As a key member of the local Datacenter Operations team, you will be involved in the deployment planning and optimization of IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineers. Microsoft’s Cloud Operations & Innovation (CO+I) powers Microsoft's cloud services, and as an ERM, you will play a crucial role in delivering core infrastructure and foundational technologies for services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. By improving Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead retrofit efforts for legacy datacenters and optimize capacity in the existing fleet. CO+I is committed to employee personal and professional development, offering training, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Our global infrastructure includes over 200 datacenters in 32 countries and millions of servers, supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are central to our datacenter design and operations as we continue to grow and evolve.

Requirements

High School Diploma or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must verify citizenship due to citizenship-based legal restrictions, as this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. Verification will be done with a valid passport.
May require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Nice To Haves

2+ years’ experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment).
1+ years’ experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns).

Responsibilities

Manage IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring demands are properly allocated across the IT infrastructure.
Familiarize with Data Center design and manage IT resources by performing virtual failure analysis and developing a master allocation plan to drive the operationalization of customer capacity.
Ensure compliance with data center business units and service-level policies.
Engage with appropriate teams and resources to execute tasks or projects.
Manage programs associated with the area of responsibility.
Demonstrate conscientiousness on cost, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
Follow and adhere to safety and security policies and procedures.
Report immediately any safety or security issues or concerns.
Participate in Root Cause Analysis (RCA) process as appropriate.
Raise risks to the IT capacity allocation and planning.
Identify power stranding and contractual inconsistencies (leased spaces).
Ensure critical environment information is properly entered and maintained in tooling.
Lead programs and projects through leadership forums, aligning scope, schedule, and cost to OKRs.
Manage assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.
Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan accordingly.
Proactively review schedules and avoid conflicts when possible.
Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
Manage relationships with vendors and suppliers to ensure all expectations are clarified, understood, documented, and met.
Share best practices; assist others in learning the role, processes, and procedures.
Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program/project insights.
Leverage and synthesize these insights to develop and operationalize solutions that mitigate customer gaps.
Provide mentorship across datacenters for specific expertise.
Seek training opportunities that meet the business's interests as well as own career goals and objectives.
Suggest ways to reduce the risk of performing maintenance; work with others to accommodate scheduling needs.
Suggest improvements in implementation based on depth of understanding.
Contribute to a positive team environment by learning and adopting best practices.
Contribute constructively during team meetings and in cross-discipline collaborations within the service team.
Recognize the priority of team success over individual achievement.
Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results.
Hold self-accountable for end-to-end service quality, completeness, and resulting customer experience (including availability, safety, security, customer service) in alignment with management priorities.
Support escalation of issues to the appropriate owner.
Embody Microsoft's One culture and values.