Energy Operations Manager - Conserv FS - Rockford, IL

GROWMARK, Inc.•Rockford Township, IL

1d•$60,000 - $80,000•Onsite

About The Position

Under the direction of the Energy Sales & Marketing Manager, the Energy Operations Manager is responsible for overseeing the daily operations of the cooperative’s energy division, including fuel sales, delivery logistics, petroleum service operations, inventory control, billing systems, driver supervision, customer service, safety compliance, and operational efficiency initiatives. This role leads delivery personnel, petroleum technicians, and operational staff to ensure safe, timely, and cost-effective delivery and service of energy products to agricultural, commercial, and residential customers.

Requirements

Normally requires a Bachelor’s degree in business or related area or the equivalent thereof, and 6 years or more of business related work experience to demonstrate knowledge of and the ability to supervise employees, generate profitable sales, build a repeat customer base, and gain market share with service related work experience to demonstrate knowledge to effectively manage the service, projects, and personnel.
Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
Must obtain and maintain all applicable licenses, certifications, and/or permits as required to perform the required duties.
Must have and maintain a valid driver’s license, a satisfactory driving record, and could travel independently and overnight.
Ability to work extended hours or on call as business conditions warrant.
Frequently exposed to or required to perform work tasks that may include: Extreme weather conditions (hot, cold, wet, mud, snow, ice, wind, etc.), Noisy conditions, Conditions may include dust, fumes, chemicals, electrical, and mechanical hazards with appropriate safety measures
Lifting 51 - 70 lbs.
Pulling /dragging up to 70 lbs for up to 100 ft
Climbing ladders, stairs, and scaffolding
May be required to work at varying heights and on platforms
Maneuvering barrels or drums of product with a minimum weight of 450 lbs
Ability to use the computer to enhance business processes.
Demonstrated core competencies including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Responsibilities

Manage day-to-day energy operations including fuel delivery scheduling, routing, dispatch, petroleum service coordination, inventory management, and customer service activities.
Oversee delivery operations utilizing wEBS management system, including electronic delivery ticket processing, inventory reconciliation, billing accuracy, and operations reporting from truck systems.
Lead, supervise, and develop delivery drivers, petroleum technicians, and operational personnel through training, coaching, and performance management.
Ensure accurate fuel inventory management with Energy Procurement Specialist across bulk plants, service trucks, and customer locations through monitoring, reconciliation, and reporting processes.
Coordinate billing processes related to fuel deliveries and petroleum service work to ensure timely and accurate invoices.
Oversee petroleum equipment installation, maintenance, inspection, and repair activities performed by petroleum technicians.
Ensure compliance with DOT, OSHA, EPA, environmental, and company safety regulations and procedures.
Develop and implement routing and scheduling strategies to improve delivery efficiency, technician utilization, reduce costs, and maximize fleet and service performance.
Monitor operational KPIs including delivery performance, inventory accuracy, billing accuracy, service response times, overtime, maintenance costs, and customer satisfaction.
Coordinate with Energy Procurement Specialist on fuel purchasing, storage, inventory management, and delivery planning to meet seasonal and customer demand.
Support sales growth initiatives by collaborating with the energy sales team to maintain strong customer relationships and identify service and equipment opportunities.
Oversee fleet maintenance scheduling, equipment readiness, and service vehicle management to minimize downtime working with Fleet Manager.
Investigate and resolve customer concerns, delivery discrepancies, equipment service challenges, billing issues, and operational problems in a timely manner.
Assists the Energy Department Manager upon request; Serves as the back-up for the energy sales & delivery and delivery driver personnel as needed.
Assists with development of the company budget by forecasting capital projects and/or expense items.
Supports and contributes to total company goals and objectives through collaboration efforts.
Responsible for maintaining the assigned vehicle according to company standards, adheres to the uniform policy, and maintains the appropriate professional image.
Performs other duties as assigned.
Follows Conserv FS’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
Performs all other duties as assigned.