Energy Efficiency Program Coordinator

Resource Innovations

3d•$40,000 - $50,000•Onsite

About The Position

Resource Innovations is seeking a highly skilled and motivated Energy Efficiency Program Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, energy initiatives. As a Energy Efficiency Program Coordinator you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Requirements

Must be located in Pennsylvania
Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm
2+ years previous customer service and data entry experience required
Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
Exceptional attention to detail, time management, and organizational skills
Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
Able to meet deadlines while adapting to shifting priorities and evolving business needs
Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred
Excellent written and verbal communication skills
Interest in sustainability and passionate about making a meaningful impact on the environment.

Nice To Haves

Bachelor’s degree preferred
2+ years of experience in energy efficiency, sustainability, or project coordination preferred
Experience working with utility-sponsored rebate or incentive programs is a plus
Spanish-speaking bilingual candidates preferred

Responsibilities

Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
Communicate effectively as part of team approach with other departments in servicing customers.
Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy.
Provide exceptional customer service and call handling in a customer centric environment.
Safeguard confidential customer information.
Willing to support any program within the department as assigned.
Other duties as assigned.