Remote Energy Efficiency Customer Support Specialist

CLEAResult

1d • Remote

About The Position

At CLEAResult, we lead the transition to a sustainable, energy-efficient future. We are looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist. This is an inbound contact center role focused on helping utility customers save money, improve their homes' energy efficiency, and contribute to climate improvement. Each customer interaction focuses on energy efficiency, and you will support multiple programs using multiple platforms. Services include customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and status updates. Some programs utilize chat/email interactions. Personal performance data is accessible in real time.

Requirements

• Experience handling inbound or outbound voice calls.
• Expertly navigating a script.
• Supporting customers and tech inquiries.
• Comfort with a committed schedule with set lunches and breaks.
• Appreciation for goals and performance metrics.
• High School Diploma or GED (required).
• Ability to type 35+ WPM.
• No attendance or punctuality concerns.
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously.
• Minimum of 6 months of previous experience within a customer-facing environment required.
• Sales-oriented with a focus on customer service satisfaction.
• "How can I help you?" attitude.
• Dedicated home office space, free of personal disruptions.
• Two power connections.
• Scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours.
• Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency.
• Ability to hardwire internet, plug directly into router.
• Must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• Call Center experience in an inbound/outbound sales environment preferred.

Responsibilities

• Support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
• Handle inbound customer interactions focused on energy efficiency.
• Utilize a range of support scripts, talking points, or usage guides.
• Engage in chat/email interactions with customers for some programs.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
• $65 / month internet stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED