Energy Efficiency Consultant, Mid-Size C&I (Hybrid Schedule)

Eversource Energy•Westwood, MA

6d•Hybrid

About The Position

This role within the energy efficiency department focuses on working with customers to develop and execute retrofit energy efficiency projects. The consultant will make a direct impact by helping customers and contractors provide energy efficiency improvements to Eversource’s Connecticut electric and natural gas customers. The position involves leading the development, promotion, and implementation of customer engagement in new and existing programs, as well as identifying new technologies that support energy-saving solutions. The role requires regular interaction with external stakeholders, energy efficiency contractors, engineers, and internal teams from marketing, regulatory compliance, and sales, with a focus on accomplishing energy-saving goals and lowering the state’s carbon emissions. This position is uniquely focused on developing and growing participation within an emerging and under-engaged customer segment of mid-size customers. It requires a proactive and strategic approach to identifying opportunities, understanding customer needs, developing engagement strategies, and creating scalable solutions that drive program participation and energy savings. The successful candidate will be comfortable navigating ambiguity, building new processes, and helping shape the future direction of the program.

Requirements

Ability to interpret energy efficiency / renewable technologies and services and understand their application.
Solid understanding of financial principals.
Ability to use PC desktop applications (e.g., Microsoft Word and Excel).
Experience developing new programs, processes, or customer engagement strategies.
Experience managing projects in environments with evolving priorities and limited established procedures.
Demonstrated success identifying growth opportunities and driving measurable results.
Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
Experience working across multiple stakeholder groups and influencing without direct authority.
Bachelor’s degree in business, Marketing, Engineering or a related discipline, or equivalent relevant experience.
Three (3) plus years of relevant experience in technical marketing, sales, project management, engineering, architectural, or energy efficiency.
Experience and/or aptitude in customer service also desired.

Responsibilities

Develop and implement strategies to increase participation among underserved and under-engaged customer segments.
Identify barriers to customer adoption of energy efficiency programs and recommend solutions to improve participation and customer experience.
Analyze participation trends, market data, and customer feedback to identify opportunities for program growth.
Establish and maintain relationships with key customers, trade allies, vendors, and internal stakeholders to advance energy efficiency objectives.
Pilot and evaluate new outreach, engagement, and implementation approaches to improve program performance for mid-sized customers.
Collaborate with internal teams to develop scalable processes and best practices for emerging customer segments.
Serve as a subject matter expert on assigned customer segments and provide recommendations regarding program design, customer engagement strategies, and market opportunities.
Provides direction to business partners, such as contracted vendors, and/or technical project expertise to customers and coordinates available resources specific to the procurement and installation of energy efficient measures, strategies, and systems.
Responsible for review and approval of moderately complex projects/programs, which require an understanding of engineering analysis/calculations, implementation strategy for new technologies, or energy simulation modeling.
Manages the integration of activities between the customer, program administrators, advisory consultants, and vendor/contractors.
Develops documents and plans necessary to meet compliance with regulatory filings and oversight of ratepayer funded Energy Efficiency programs.
Ensures that all projects and programs are accurate and in compliance with regulatory guidelines - reviews project documentation and program applications to confirm all required and supporting materials is provided to fulfill program participation parameters.
Participates in the budgeting, invoicing, evaluation, and tracking of expenses and energy savings; assists with the development of RFP's for contracted services.
Facilitates achievement of energy efficiency goals by promoting demand-reduction initiatives to assigned customers/customer segments and/or programs.
Partners with Energy Efficiency colleagues across sectors/channels, including Energy Efficiency Sales Account Executives, to set an energy efficiency implementation path and strategy for customer participation and energy efficiency program implementation.