Energy Efficiency Consultant I

Scope Services • Westwood, MA

6d

About The Position

This position is responsible for supporting customer inquiries and program implementation on demand response and managed charging programs. This position is responsible for responding to customer inquiries, ensuring professional and timely responses, tracking response status, coordinating with more senior staff and other parties to resolve questions when necessary, and preparing and maintaining analysis spreadsheets. Provide general support on program implementation and marketing/communications. The position will be expected to learn and stay up to date on program rules and processes, background orders and business rules/standard operating procedures.

Requirements

• Basic problem-solving skills
• Customer service skills
• Attention-to-detail
• Working knowledge of standard office computer software (e.g., Excel, Word, PowerPoint, etc.)
• 0-2 years related experience
• Bachelor's Degree or equivalent

Responsibilities

• Supporting customer inquiries and program implementation on demand response and managed charging programs.
• Responding to customer inquiries, ensuring professional and timely responses.
• Tracking response status.
• Coordinating with more senior staff and other parties to resolve questions when necessary.
• Preparing and maintaining analysis spreadsheets.
• Providing general support on program implementation and marketing/communications.
• Learning and staying up to date on program rules and processes, background orders and business rules/standard operating procedures.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision Insurance
• Short-Term Disability
• ESSL-PTO After 90 Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level