Energy Customer Service Representative
Centerra Co-op•Ashland, OH
•Onsite
About The Position
The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
Requirements
- Excellent written and verbal communication skills
- Microsoft Office experience
- Customer Service skills
- Must have good analytical and mathematical skills
- Ability to multi-task, set priorities and manage time effectively
- Must be able to lift 50# repetitively throughout the day
Nice To Haves
- Knowledge of propane and liquid fuel a plus
Responsibilities
- Ability to interact with customers in a consistently positive and professional manner
- Managing large amounts of inbound telephone calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Handle all paperwork associated with customer transactions
- Enter orders into software systems daily
- Develop product knowledge to answer customer inquiries
- Manage payments for propane fills and fill customer tanks
- Work in a well-organized manner
- Support other positions as needed
- Perform other tasks as assigned by the manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
