Energy Budget Specialist

Superior Plus Propane Talent Acquisition•Rochester, NY

2d•$21 - $26

About The Position

The Energy Budget Analyst I role is responsible for the daily tasks associated with the company’s customer budget and energy assistance programs. This individual works with the Budget and Energy Assistance Supervisor and colleagues to ensure the customer budget plans and state energy assistance funding programs are administered properly. This position is customer-facing and will often collaborate with various internal departments to ensure an elevated level of customer service.

Requirements

Five (5) years of customer service experience preferred
Strong communication and customer service skills
Strong computer skills (Microsoft Office)
Able to work and manage fast paced environment and strong phone/verbal skills
Ability to multitask
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

Nice To Haves

Employee who prefers team collaborative environment will flourish

Responsibilities

Process and update internal budget log requests and complete budget program setups documenting accounts accordingly
Actively participate in “One Call Resolution” phone queue assisting customers for efficient customer service and workflow
Renew and review customer budget plans within program guidelines
Review customer budget plans quarterly using the Midstream tool and notify customers of the updated 12- month payment
Contact past due budget customers and Auto Pay decline customers by phone and dunning notices
Apply Energy Assistance Benefit payments to customer accounts accurately
Complete Energy Assistance customer consumption reports and assist with audits and state program refunds
Submit delivery invoice and delivery ticket information to energy assistance programs as required for benefit payments
Performs other related duties as assigned