Energy Assistance Services Compliance Manager

The Salvation Army USA Central Territory•Southfield, MI

28d

About The Position

The EAS Compliance Manager provides oversight of maintaining the integrity of the EAS program and is responsible for ensuring adherence to all grant requirements. This includes designing and maintaining onboarding and training materials for EAS staff and corps staff processing utility applications, internal monitoring and auditing of files, and tracking timeliness of application processing. The EAS Compliance Manager reports directly to the EAS Director and will oversee EAS Review Agent staff.

Requirements

Bachelor’s degree in social work, psychology, sociology, or related field; or an equivalent combination of education and professional work experience
Two or more years of management experience in human services
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adherence to professional code of ethics
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Excellent oral and written communication skills.
Complete Caseworker Certification Program (CCP) within 120 days of hire.
Must be proficient in Microsoft Office, Outlook, and various video conferencing platforms.
Proficient in Wellsky software within 90 days of hire.
Complete Safe from Harm training and keep current as needed.

Nice To Haves

Master's degree
Understanding of low-income populations

Responsibilities

Designs training materials and maintains a database for training items
Provides employee onboarding and training on eligibility protocols for all funding and processes
Serves on presenting team of EAS leadership during annual meeting with EAS and corps staff
Coordinates necessary training for EAS and corps staff when contract requirements are updated or changed
Conducts periodic audits of internal files to ensure compliance
Regularly communicates with EAS Director the finding(s) of internal audits and recommends adjustments to improve service delivery
Prepares and submits files requested by the State for auditing
Regularly interacts with the State and other funders
Builds positive relationships with regional vendors and community partners
Works closely with EAS leadership team to ensure compliance with program requirements by all members of EAS staff
Maintains compliance with timeliness regarding phone and online application processes
Supervises and supports EAS Review Agents and other staff, as necessary
Participates in EAS leadership and other EAS-related meetings as necessary
Attends various conferences and educational events to stay current on the latest developments related to utility programs as determined by EAS Director
Performs other duties as assigned