Energy Assistance Coord

Atmos Energy • Dallas, TX

3d • Onsite

About The Position

Atmos Energy Corporation, a natural gas-only distributor, is an S&P 500 company headquartered in Dallas. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.

Requirements

• A general educational knowledge acquired through a high school diploma or a General Equivalency Diploma (GED) and two years of experience in a community action agency, social services and/or customer service functions.
• Requires effective verbal and written communication with internal and/or external customers.
• Requires the ability to perform basic addition, subtraction, multiplication and division.
• Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
• Previous experience with a Customer Information System is a plus

Nice To Haves

• Bi-lingual, Spanish language preferred but not required.

Responsibilities

• Processes inbound and outbound CAA contacts while analyzing, evaluating and addressing agency requests.
• Resolves or coordinates the resolution of CAA requests and issues involving pledges, payments, CIS pledge alerts and coordination of service order activities. Assures that such resolutions balance the needs of the customer and the needs of the agency.
• Collaborates directly with internal departments and business units to track and resolve agency payment activities.
• Updates and maintains CAA profiles.
• Adheres to local and state CAA funding sources, rules and regulations. Administers CAA agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED