Endpoint Technology Associate or Lead

Oakton College•Des Plaines, IL

2d•Hybrid

About The Position

This is a multi-level search with two open positions to be filled. Depending on qualifications, the successful candidates may be hired at either the Endpoint Technology Technician Associate or Lead level. The role involves leading and supporting endpoint technology, from computers to audiovisual systems, across the college. This includes installing, updating, and maintaining technology in classrooms, offices, and event areas, as well as providing expert troubleshooting for computer and audiovisual systems.

Requirements

Associate Endpoint Technology Technician: Bachelor's degree in Communications, Computer Science or related field; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Associate Endpoint Technology Technician: Five years of directly relevant experience including: Five years audio video and/or computer hardware and system support.
Associate Endpoint Technology Technician: Two years technical repair experience and knowledge of current audiovisual equipment, including mixing boards, microphones, wireless systems, printers, and computers.
Ability to read and interpret wiring diagrams and schematics.
Valid and current driver's license and the ability to travel between all campuses, including transporting equipment in College owned vehicles.
A high level of interpersonal and communication skills and the ability to deliver services in an environment where there is an emphasis on customer service are required.
Lead Endpoint Technology Technician: Bachelor's degree in Communications, Computer Science or related field; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Lead Endpoint Technology Technician: Seven years of directly relevant experience including: Five years designing audiovisual systems
Lead Endpoint Technology Technician: Two years of third-level expert computer hardware support.
Lead Endpoint Technology Technician: One-year primary production engineer during live events, including demonstrated ability to correctly and safely mount, test and calibrate equipment including projectors, screens, monitors, cameras and speakers.
Lead Endpoint Technology Technician: Two years' experience in reading and interpreting wiring diagrams and schematics.
Current certification or training in Oakton supported classroom systems (e.g., Extron or Shure).

Nice To Haves

Associate Endpoint Technology Technician: Two years' experience with IP protocols in routed networks, preferred.
Associate Endpoint Technology Technician: Experience programming Extron and/or Shure control systems for classrooms, boardrooms, and auditoriums, preferred.
Associate Endpoint Technology Technician: Two years' experience supporting Video Conferencing, Lecture Capture, preferred.
Lead Endpoint Technology Technician: A minimum of two years' experience with IP protocols in routed networks, preferred.

Responsibilities

Install, maintain, and update classroom, conference room, event space and office technology, including pulling cables, installing computers, printers, projectors, lecterns, cameras, speakers, microphones, wall mounted monitors, and other hardware.
Ensure inventory is accurate by appropriately onboarding and disposing of assets following current processes and procedures.
Create, update and troubleshoot tickets related to endpoint technology.
Meet current SLAs, provide documentation both on tickets and in knowledge articles.
Follow all current processes and procedures related to service management.
Coordinate support for new and remodeled spaces during construction.
Provide direct support for equipment moves and installations as needed.
Implement classroom computer-based control systems and programming (e.g., Extron, Dante, or other current technology) and the networked projectors system.
Direct the delivery, set up and return of media and computer-based equipment used in classes, meetings, and special events.
Provide support for live events.
Make recommendations on equipment and material purchases.
Participate in team meetings to review and update technology standards, including current processes and procedures related to endpoint technology.
Maintain an in depth and up to date knowledge of endpoint technology.
Perform other job-related duties as assigned, including providing support at other locations and campuses for major events.
Design new installation initiatives, and coordinate the installation of new endpoint technology including classroom, audiovisual, video conferencing and other endpoint systems.
Review and maintain asset inventory for endpoint technology; update and review inventory processes and procedures in collaboration with other areas of IT and the college.
Review tickets for endpoint technology.
Provide and review documentation for supporting endpoint technology.
Coordinate support with the Help Desk Supervisor and other areas of IT to resolve incidents.
Review construction plans and timelines, plan equipment moves and installations.
Provide and coordinate support for new and remodeled spaces during construction, including ensuring plans align with current technology standards.
Serve as the application expert for classroom-based control systems and programming (e.g, Extron, Dante, or other current technology).
Serve as the application expert for the projector management software system.
Serve as primary production engineer during live events, managing the a/v control rooms or mobile control centers for events; work with IT personnel to help support the delivery, set up and return of media and computer-based equipment used in classes, meetings, and special events.
Lead testing and assessment of new technology.
Functional supervision may be exercised over student employees as needed.
The Lead Endpoint Technology Technician provides project-based supervision over the Associate Endpoint Technology Technician.