Endpoint Technologies Specialist
About The Position
At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way. JOB SUMMARY The Endpoint Technologies Specialist is responsible for providing first- and second-level support for end-user devices, applications, and systems across the organization. They perform troubleshooting, repair, configuration, and deployment of Windows workstations, laptops, and mobile devices, while delivering both on-site and remote support. The Endpoint Technologies Specialist manages the full lifecycle of endpoint equipment, including inventory, imaging, deployment, and decommissioning. They support daily operations in a hybrid environment through endpoint management, patching, and software deployments to ensure reliable, high-performing user technology.
Requirements
- Bachelor’s degree in Information Technology, related field required or equivalent experience required.
- 1 – 3 years of prior experience in an IT related role.
- Excellent verbal, written, and interpersonal communication skills.
- Proficient computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
- Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
- Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
- Must be a self-starter with the ability to work independently and as part of a team.
- Ability to always maintain a high degree of ethical standards and complete confidentiality.
Nice To Haves
- Experience with Microsoft 365 technologies a plus
- Experience with cloud computing technologies and terminologies a plus
Responsibilities
- Provide end-user support, including ticket management and issue resolution
- Perform IMAC (Install, Move, Add, Change) activities and deliver user training and documentation
- Install, configure, and support hardware, software, and hybrid systems (M365, cloud, on-prem)
- Support and maintain endpoint devices, including desktops, laptops, printers, scanners, cameras, and ATMs
- Configure and assign endpoint devices to the appropriate VLANs using network administration tools
- Monitor systems and perform patching, maintenance, and performance optimization
- Administer Microsoft Intune for endpoint configuration, device compliance, software deployment, and patch management across the organization’s managed devices
- Manage IT assets inventory and lifecycle
- Administer user accounts, access, and security controls (provisioning, permissions, password resets)
- Analyze issues and implement process and system improvements
- Assist with system testing, deployments, upgrades, and implementations
- Maintain technical documentation and support audit/compliance requirements
- Support system monitoring, reporting, and operational tracking
- Collaborate with internal IT teams and external vendors to resolve incidents and deliver solutions
- Prioritize and route incidents to ensure timely resolution
- Other duties as assigned.
Benefits
- significant opportunities for career growth
- invest in our people
- value the unique skills and perspectives that each team member brings to the table
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
