Endpoint Support Specialist | Chicago

TEKsystems•Berwyn, IL

3d•$30 - $35•Onsite

About The Position

Our customer is seeking a proactive and eager-to-learn Endpoint Support Specialist to join our team in Chicago. This role is crucial for providing direct, in-person technical support to our users at our "solution cafe" and ensuring smooth IT operations. While the daily volume is low, this position offers significant opportunity for growth into higher-level engineering tasks for a motivated individual.

Requirements

2-3 years of experience in a corporate IT support or help desk environment.
Strong troubleshooting skills across hardware, software, and various operating systems.
Experience supporting Microsoft Office 365.
Demonstrated ability to learn new applications and technologies quickly.
Excellent interpersonal and communication skills, with a customer-service oriented approach.
A proactive attitude, eagerness to learn, and a desire for professional growth.

Nice To Haves

Familiarity with Intune and Autopilot beyond basic deployment processes.
Interest in developing skills in IT engineering areas such as packaging, PowerShell scripting, and Azure.
Experience with conference room systems (e.g., Crestron, Neat) is a plus.

Responsibilities

Provide hands-on, in-person technical support to end-users at the solution cafe, addressing a variety of hardware and software issues.
Troubleshoot and resolve Tier 2/3 hardware, software, and operating system problems.
Manage and resolve IT tickets that require physical intervention or on-site support.
Assist with device deployments using Intune and Autopilot, following established processes.
Support a predominantly Lenovo Windows environment (99%), with occasional support for Mac devices.
Provide support for the Office 365 environment.
Maintain a professional and presentable demeanor, as the office is occasionally used by executive leadership.