End Point Technician - Technology Services Division
About The Position
Make your favourite place your workplace! Are you enthusiastic about technology and customer service oriented? Is it time for the next challenge? EPL has an exciting Endpoint Technician opportunity for you! As a Technology Services team member, your work will focus on the design, deployment, configuration, monitoring and problem-solving of endpoint systems and services that support our business operations. You will support technologies that are directly accessed by staff and customers. These technologies include endpoint computing (including attached peripherals), printing/scanning/copying, Audio Visual (AV) equipment as well as library specific technologies such as RFID readers and automated materials handlers. As the ideal candidate, you are a detail oriented, creative problem solver who thrives on interesting and fast paced work. Using your knowledge of technology best practices and passion for learning, you will support effective and timely customer experiences.
Requirements
- A related diploma or undergraduate degree from a recognized institution.
- A minimum of three years of related work experience providing endpoint support in a business or enterprise environment is required.
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
- Ability to provide effective customer service.
- Demonstrated excellence in interpersonal and communication skills.
- Effective analytical skills.
- Creative problem solving and effective trouble shooting abilities.
- Effective project management skills.
- Ability to work effectively both independently and collaboratively in a team environment.
- Effective organizational and time management skills, with the ability to manage multiple tasks and changing priorities.
- Ability and knowledge to assist customers with the use of technology, devices, and in the use of various service applications and web-based platforms.
- Satisfactory background screening, which includes a Criminal Record Check/Police Information Check.
Nice To Haves
- CompTIA A+ certification is preferred.
- Microsoft certification in current endpoint technologies is an asset.
- Experience supporting MacOS in a business or enterprise environment and writing scripts to automate tasks using Windows Power Shell is preferred.
Responsibilities
- Design, deployment, configuration, monitoring and problem-solving of endpoint systems and services.
- Support technologies directly accessed by staff and customers, including endpoint computing, peripherals, printing/scanning/copying, Audio Visual (AV) equipment, RFID readers, and automated materials handlers.
- Provide effective and timely customer experiences.
- Assist customers with the use of technology, devices, and various service applications and web-based platforms.
Benefits
- Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
