Endpoint Systems Analyst - Student Opportunity

SAIT • Calgary, AB

23d • $18

About The Position

The Endpoint Systems Analyst – Student Worker supports the ongoing health, security, and compliance of institution‑owned endpoint devices used by faculty, staff, and students. Working under the guidance of senior Endpoint staff, the student focuses on monitoring device compliance and health, identifying non‑compliant or inactive devices, assisting with initial remediation activities, and supporting incident and service request tickets through the institution’s IT service management platform.
This role provides practical experience with enterprise endpoint management and security tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Microsoft Defender for Endpoint, and ServiceNow, while operating within defined procedures and escalation paths. The position is designed to complement an enrolled student’s academic schedule and offers experiential learning aligned with institutional security standards, operational best practices, and customer service expectations.
Please note that this position is open exclusively to candidates who are currently enrolled as SAIT students.

Requirements

• Must be a current SAIT student enrolled in and returning to a program in Computer Science, Information Technology, or a IT related field
• Able to work effectively both independently and within a technical team, using sound judgment to escalate issues that fall outside defined support scope.
• Proficient with Windows and/or macOS environments, with the ability to troubleshoot common operating system and user‑level issues.
• Strong customer‑focused mindset, consistently prioritizing user needs and delivering supportive, solutions‑oriented service.
• Demonstrates professionalism in all interactions, maintaining reliability, accountability, and a positive service attitude.
• Clear and effective communicator, able to translate technical concepts into user‑friendly language.
• Shows empathy and patience when supporting faculty, staff, and students, ensuring a respectful and inclusive support experience.

Nice To Haves

• Experience supporting desktop, laptop, and mobile devices, including basic hardware troubleshooting, operating system issues, and application support preferred.
• Experience following documented procedures, knowledge base articles, and escalation paths in an IT support setting preferred.
• Exposure to enterprise endpoint management platforms such as Microsoft Intune or MECM/SCCM through coursework, labs, co‑op placements, or hands‑on experience.

Responsibilities

• Assist with monitoring endpoint health and compliance using enterprise management tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune.
• Identify non‑compliant or unhealthy devices, including systems with outdated configurations, missing patches, or inactive / malfunctioning SCCM clients
• Review and track devices that have not checked in within expected timeframes and perform initial remediation steps in accordance with documented procedures.
• Support endpoint remediation activities, such as client repairs, policy refreshes, patch re‑evaluation, and guided corrective actions, escalating complex issues as required.
• Assist in reviewing Microsoft Defender for Endpoint reports to identify device vulnerabilities, security posture gaps, and remediation opportunities.
• Escalate security‑related concerns, repeated non‑compliance, or unresolved health issues to senior Endpoint Systems staff following established escalation paths.
• Perform basic troubleshooting and remediation of hardware, operating system, and application issues.
• Assist with endpoint‑related operational tasks and small projects as assigned.
• Support peak periods such as semester start‑ups, onboarding, and campus technology initiatives.
• Assist with incident and service request tickets in ServiceNow, including updating ticket status, documenting findings, performing assigned remediation steps, and escalating issues in accordance with established workflows.
• Document procedures, technical steps, and troubleshooting guides.
• Contribute to knowledge base articles and update internal documentation to support consistent service delivery.
• Follow established IT service management (ITSM) documentation practices.

Benefits

• Generous top-up in lieu of time off and benefits
• Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
• Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being
• Ability to contribute to RRSP or TFSA with reduced group rates
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1-10 employees