Endpoint Support & Network Technician

National Jewish Health•Denver, CO

5d•$77,573 - $102,584

About The Position

The Endpoint Support & Network Technician provides comprehensive support for endpoint computing devices, peripherals, and user-facing technologies while also assisting in the deployment, maintenance, and monitoring of network infrastructure. This role ensures the stability, security, and usability of both desktop systems and LAN/WAN environments for administrative, clinical, and research users.

Requirements

High school diploma or equivalency required.
At least 3 years of relevant experience in technical support and/or network administration required.

Nice To Haves

Bachelor's degree in Computer Science, Business information systems or other related field preferred.
A+ and Network+ certifications, Microsoft, Cisco (CCNA), or equivalent certifications, and/or ITIL Foundation certification preferred.

Responsibilities

Install, configure, test, and troubleshoot desktops, laptops, thin clients, and peripheral devices (e.g., printers, A/V systems, scanners).
Ensure proper integration of endpoints with enterprise systems such as file/email servers, VPN, antivirus platforms, VDI, and application environments.
Provide technical assistance to end users, including training and documentation on hardware/software functionality.
Utilize enterprise service management tools to track, resolve, and document service incidents and requests in alignment with SLAs.
Deploy and maintain network infrastructure including switches, wireless access points, and VoIP phones.
Monitor network performance, perform diagnostics, and assist with troubleshooting and tuning for optimal system operation.
Maintain detailed documentation of network infrastructure, configurations, changes, and troubleshooting procedures.
Onboard new, approved equipment onto wired or wireless networks, including IP assignment and security integration.
Support end-user network software such as VPN clients and softphones; configure telecom features (e.g., phone numbers, voicemail).
Perform installation and maintenance of data and telecom cabling across campus and remote locations.
Explore LAN infrastructure to detect actual or potential performance or configuration issues.
Work cross-functionally with endpoint and network teams to resolve hybrid issues involving device configuration and connectivity.
Implement and adhere to organizational IT security policies and change control procedures for endpoints and network devices.
Participate in after-hours on-call rotation and assist as backup for service desk support when required.
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.