Endpoint Support Engineer

Northeastern University•New York, NY

1d•Hybrid

About The Position

The Endpoint Support Engineer delivers dedicated on-site technical support and endpoint engineering for faculty and staff devices, as well as specialty arts, media, and performance spaces, enabling the client's New York City campus to run reliably for instruction, production, and performance.

Requirements

3+ years of experience in endpoint administration, desktop engineering, or advanced technical support in a mixed macOS and Windows environment.
Hands-on experience administering Jamf Pro, including configuration profiles, policies, smart groups, PreStage enrollment, Self Service, and package deployment.
Working experience with Microsoft Intune, including Windows Autopilot, compliance and configuration policies, and Win32 app deployment.
Strong macOS troubleshooting skills covering permissions, privacy and security settings (TCC/PPPC), screen sharing, remote management, and OS upgrades.
Scripting ability in zsh/bash and PowerShell to automate common endpoint tasks.
Working knowledge of networking fundamentals (DNS, DHCP, VLANs, firewall ports) sufficient to diagnose license server and remote management connectivity.
Experience documenting work in an ITSM platform such as ServiceNow.

Nice To Haves

Jamf Certified Admin (JCA), Jamf Certified Expert (JCE), Microsoft Certified: Endpoint Administrator Associate (MD-102), or Apple Certified Support Professional (ACSP).
Experience administering Avid Pro Tools, Adobe Admin Console and Creative Cloud packaging, Vectorworks, or Sassafras KeyServer licensing.
Familiarity with audio interfaces, MIDI devices, NDI, video capture, and theater or live production technology.
Experience with device management migrations, tenant consolidations, or mergers.
Experience with Microsoft Defender for Endpoint and Microsoft Entra ID groups and Conditional Access.
Experience in a higher education IT environment.

Responsibilities

Provide on-site support for faculty, staff, and students across computer labs, studios, cart rooms, theater and production spaces, and loaner device programs.
Administer macOS and Windows devices in Jamf Pro and Microsoft Intune, including configuration profiles, policies, smart and dynamic groups, and Self Service catalogs.
Migrate lab, studio, and teaching devices from legacy management platforms into the client's standard Jamf and Intune environments, including device wipe, re-enrollment, and Autopilot hash collection.
Install, configure, license, and troubleshoot specialty creative and production software, including Adobe Creative Cloud, Avid Pro Tools, Vectorworks, Final Draft, Isadora, and NDI Tools.
Support network license and distribution servers for specialty software and validate client connectivity to centrally hosted license services.
Document all work in ServiceNow, maintain hardware and software inventory by room, and create runbooks and knowledge base articles for each supported space.
Transition ongoing lab operations and documentation to permanent IT staff before the contract concludes.