Endpoint Specialist
Global Data Consultants•Allen, TX
•Hybrid
About The Position
GDC IT Solutions is currently seeking an Endpoint Specialist to work in a hybrid capacity in the McKinney, TX area. As an Endpoint Specialist, you will be responsible for improving endpoint health, closing vulnerability gaps, and driving remediation efforts through successful completion while collaborating with cross-functional IT and security teams.
Requirements
- Five or more years of desktop support, endpoint administration, or related IT experience.
- Experience with endpoint patching and vulnerability remediation.
- Strong Windows administration and troubleshooting experience.
- Experience using ServiceNow to manage incidents, changes, and remediation activities.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
Nice To Haves
- Experience with CrowdStrike Falcon.
- Experience with software packaging and repackaging.
- Experience supporting enterprise imaging, provisioning, and application deployments.
- Experience providing remote support using TeamViewer or similar enterprise remote support tools.
- Experience working collaboratively with Endpoint Operations, Security, and Service Desk teams.
Responsibilities
- Perform endpoint vulnerability remediation using CrowdStrike Falcon and established team guidance.
- Review vulnerability findings, create and track remediation tickets, coordinate with stakeholders, and provide status updates through completion.
- Troubleshoot endpoint patching failures, software deployment issues, compliance exceptions, and Windows operating system configuration problems.
- Support software packaging and repackaging, enterprise application deployments, imaging, provisioning, and post-deployment troubleshooting.
- Use ServiceNow to manage incidents, remediation tasks, change records, and documentation.
- Provide remote support using TeamViewer and other enterprise tools to diagnose and resolve endpoint issues.
- Collaborate with Endpoint Operations, Security, and Service Desk teams to improve endpoint health, security posture, and compliance metrics.
- Communicate effectively with technical and non-technical users while delivering excellent customer service.
Benefits
- Holiday and Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
