Endpoint Operations Representative II

SchoolsFirst Federal Credit Union•Tustin, CA

7d•Onsite

About The Position

The Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment. This intermediate-level position handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff. Operating with increased autonomy, the role involves cross-functional collaboration on service improvements and technical escalations.

Requirements

High School Diploma or GED required
1-3 years of prior related experience required
System Administration: Advanced endpoint device configuration and troubleshooting
OS deployment and system imaging (Windows, macOS)
Enterprise software deployment and management
Asset lifecycle and inventory management
Advanced diagnostics and hardware repair
Security and Access Management: Group Policy administration
Disk encryption management (BitLocker, FileVault)
Account provisioning and management
Security patch deployment
VPN configuration and support
Enterprise Tools Proficiency: System management platforms (SCCM/MECM, Intune, JAMF)
Active Directory administration
Technical Operations: PowerShell and command-line operations
Data backup and recovery procedures
Advanced network troubleshooting
Mobile device management
Project Implementation: Hardware refresh coordination
Software deployment management
Office relocation support

Nice To Haves

Azure Fundamentals (AZ-900) preferred
ITIL 4 Foundation preferred
Good IT Support Certification preferred
Participation in the CA DMV pull program may be required depending on assignment

Responsibilities

Independently troubleshoot and resolve intermediate-level hardware, software, and network issues.
Handle more complex cases before escalating.
Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE.
Support software installations and updates across the fleet.
Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
Assist in supporting mobile devices through MDM platforms (iOS, Android).
Configure and troubleshoot mobile applications and device policies.
Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
Enforce basic security protocols, including ensuring devices meet security baselines and reporting on compliance issues.
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.