ENDPOINT COORDINATOR

TEKsystems•Rochester, MN

7d•Onsite

About The Position

Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at company. This position is a customer service, Front desk position for Endpoint equipment. This person will assist walk-in customers with such requests as providing and receiving Loaner Laptop systems, working with customers dropping off or picking up computers that have been services, assisting customers looking for assistance with on-the-spot support with computers and/or mobile devices.

Requirements

Excellent computer troubleshooting and problem-solving skills.
Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.
Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases.
Ability to build and develop strong working relationships with internal and external

Responsibilities

Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on company campuses.
Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered but no longer needed.
Gather, document, and evaluate specific customer requirements to ensure product order is accurate, complete, and will support the customer's needs.
Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
Excellent interpersonal communication and effective time management skills to deliver outstanding customer service in a team-based environment.
Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.