Endpoint Administrator

Benesch Law•Cleveland, OH

2d•Hybrid

About The Position

The Infrastructure team is looking for someone who has a commitment to excellence, self-management, continuous improvement, and automation for maintenance and configuration. The Endpoint Administrator responsibilities include installed applications and configurations for Windows PCs, Windows Servers, mobile devices (MDM), and BYOD. Responsibilities include core Microsoft applications and standard legal-industry applications. This role provides administration and support for the PC/mobile/cloud experience using Microsoft's endpoint delivery platform (Endpoint Manager/Intune) and third-party tools such as Aiden. The Endpoint Administrator also serves as an escalation point for Tier III support related to endpoints, operating systems, installed applications, and associated systems, as needed.

Requirements

A bachelor's degree in related field is preferred and/or comparable work experience and certifications.
Must possess 2 years of experience specific to applications, configuration, and Microsoft Windows, iOS, and Android device management/deployment/configuration.
Experience with MDM platforms and Windows delivery models; and application delivery experience with SCCM/Intune packaging/delivery/validating.
Must have experience with the Microsoft App ecosystem including Microsoft Office and 365 apps.
Understanding of basic security best practices with respect to administration and some familiarity with security frameworks like NIST / ISO.
Baseline knowledge of systems, networking, security, and hardware.
The ideal candidate will possess strong troubleshooting skills, be able to evaluate and validate user requests, and communicate technology targets in an appropriate and/or a generalized matter.
Must be a self-starter and possesses an excellent "first in service" customer service attitude and the ability to work well with clients, the IT team and other groups.

Nice To Haves

Experience with legal applications is a plus.

Responsibilities

Assists with the delivery and validation of operating systems, applications, drivers, and security patches across Windows, Android, and iOS devices.
Follows the Firm's patch management cadence and protocol to ensure all endpoints are consistently updated to mitigate potential threats.
Maintains an ongoing feedback channel between IT teams and end users to validate outcomes and effective delivery to internal clients.
Assists in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls.
Actively researches, recommends, and implements improvements to existing infrastructure and processes to increase efficiency and strengthen security.
Assists with enterprise line-of-business application support and provides Tier III helpdesk support for deep endpoint/deployment-related troubleshooting and systems administration.
Works with other IT teams to seamlessly align security, compliance, other technology, and client needs.
Familiar with change management, building runbooks, and thorough testing/QA/backout planning when implementing changes to the environment.
Develops and maintains complete, accurate documentation.
Researches, installs, analyzes, tests, and evaluates applications, systems, policies, methodologies, processes, and procedures to ensure the Firm's infrastructure and facilities meet expectations and service level agreements for availability, performance, growth, and functionality.
Engages in continuous learning to leverage endpoint delivery skills while evolving the skill set to enhance the client experience.
Shares critical knowledge and challenges colleagues to improve the overall Firm technology experience.
Occasional travel to other offices to perform defined operational duties.
Ability to digest, follow, and advise users on established Firm security and privacy standards and protocols.
Performs other duties and projects as assigned.