Endoscopy Triage Nurse BWH

Mass General Brigham•Brookline, MA

3d•Hybrid

About The Position

The Brigham and Women's Hospital, Inc. Mass General Brigham is seeking a Per Diem Triage Nurse (RN) to support its Endoscopy Units. This role involves approximately 90% triage-based work, including phone triage, in-basket messaging, and patient communication for upcoming procedures, and 10% on-site clinical support. The Triage RN will manage patient interactions via telephone and electronic messaging, providing clinical advice according to established protocols and coordinating care for pre- and post-procedural concerns. Topics may include booking inquiries, preparation questions, post-discharge follow-up, and test result discussions. This position is ideal for a candidate with strong GI knowledge and experience, adaptability, and the ability to work both autonomously and collaboratively. Familiarity with endoscopy scheduling, procedural workflows, and triage best practices is essential. The role requires flexibility and problem-solving skills to ensure continuity of care during staff absences. This is an opportunity to practice at the top of one's licensure and contribute to a dynamic, evolving role within the procedural nursing team.

Requirements

Bachelor's Degree Nursing required
Registered Nurse RN -Massachusetts License
Minimum of 5 years of recent clinical endoscopy nursing experience within both outpatient ambulatory and hospital settings (within the last 6 months required).
Minimum of 2 years of recent triage experience managing outpatient and/or inpatient endoscopy patients (within the last 6 months required).
Demonstrated leadership experience, including daily staff scheduling and workflow coordination to ensure optimal coverage and efficiency.
Proven charge nurse or resource nurse experience in an Endoscopy setting within the last 6 months.
Demonstrated ability to develop and refine workflows to maintain alignment with evolving Mass General Brigham (MGB) models and best practices.
The RN must show evidence of the basic analytic thinking necessary to care for a group of patients.
Must demonstrate observational skills and the ability to set priorities.
Must be able to function under stress with good interpersonal and communication skills.
Must demonstrate effective skills in applying hospital standards in area of service, teamwork, communication, respect for others, and time/priority management.

Responsibilities

Triage clinical questions and concerns received via telephone calls and in-basket messaging.
Provide clinical guidance, education, and support to patients based on assessment findings and established evidence-based protocols.
Coordinate patient care by collaborating with the scheduling team to ensure appropriate booking and preparation for endoscopic procedures.
Partner with physicians, advanced practice providers, and interdisciplinary team members to promote seamless communication and continuity of care.
Participate in the development and implementation of individualized care plans to optimize patient outcomes and procedural readiness.
Maintain thorough and timely documentation of patient encounters and communications in accordance with institutional and regulatory standards.