Endoscopy Procedure Navigator (Certified Med Assistant)
About The Position
An Endoscopy Procedure Navigator guides patients through the pre-procedure process, promoting safety, efficiency, and a seamless patient experience. The role combines clinical knowledge, critical thinking, and compassionate communication to coordinate care for patients undergoing endoscopic procedures and to serve as a link among patients, families, and the healthcare team. The Navigator assesses patients for specialized needs, confirms readiness, coordinates with endoscopy units and other departments, and supports adherence to preparation instructions and scheduled procedures. The role provides education about colonoscopy, colorectal cancer screening, and surveillance; resolves or escalates patient concerns; mentors less experienced navigators; and maintains accurate, confidential records in the EHR in accordance with care plans and healthcare regulations. The position is full time, with an anticipated schedule of 8:00 AM to 4:30 PM, Monday through Friday, at 401 Roxbury Rd., Rockford, IL 61107. Starting pay is typically $18.50–$23.00 per hour; the full range is $18.50–$26.00 per hour, depending on experience, qualifications, performance, tenure, and skill development.
Requirements
- High school diploma or GED required.
- Minimum of 2 years of experience in patient navigation, healthcare, or a related field.
- English fluency required.
- Familiarity with EMR systems such as NextGen or similar.
- Strong communication skills and ability to work independently and collaboratively with a patient-centered approach.
- Strong clinical assessment and prioritization skills.
- Excellent communication and empathy.
- Ability to coordinate across multidisciplinary teams.
- Knowledge of endoscopy protocols and patient safety standards.
Nice To Haves
- Certified Medical Assistant (CMA); endoscopy or gastroenterology experience is preferred but not required.
- 3–5 years of experience preferred.
- Bilingual Spanish.
Responsibilities
- Assess patients for specialized needs, including monitored anesthesia care requirements, severe respiratory conditions, pulmonary hypertension, recent cardiac events or stroke, significant heart disease, implanted cardiac devices requiring clinical follow-up, medication instructions, and bowel preparation needs.
- Confirm patient readiness and coordinate with endoscopy units and other departments.
- Serve as the primary liaison between patients and the ASC, hospital, and gastroenterology team, addressing questions, concerns, and logistical issues before, during, and after procedures.
- Ensure patients follow pre-procedure preparation instructions and attend scheduled endoscopies and colonoscopies.
- Educate patients about the colonoscopy process, benefits, risks, expectations, colorectal cancer screening, and surveillance guidance.
- Identify and escalate patient-related problems to the management team; mentor less experienced navigators.
- Use critical thinking to identify patient barriers and potential health and safety concerns.
- Maintain accurate patient records in the EHR, update patient progress in accordance with care plans, and maintain confidentiality and regulatory compliance.
- Coordinate care to reduce delays, improve outcomes and patient satisfaction, and support efficient, safe care delivery.
Benefits
- Medical, dental, and vision insurance options through Blue Cross Blue Shield of Illinois.
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Company-paid $50,000 life insurance coverage.
- Company-paid short-term and long-term disability insurance premiums.
- Voluntary supplemental insurance options through Unum.
- 401(k) and Roth retirement savings plans, including profit sharing and 3% matching for eligible employees.
- Paid time off (PTO), up to 120 hours per year for new full-time employees, with increases after 2 years of service.
- 7 paid holidays.
- Employee Assistance Program (EAP), including counseling and legal services at no cost, available 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
