End User Technology Engineer
About The Position
At Ascentek, technology plays a critical role in enabling our teams to serve customers, operate efficiently, and drive innovation. The End User Technology Engineer serves as the frontline ambassador for IT, providing timely and effective support to employees across office, manufacturing, warehouse, and remote environments. This position combines hands-on technical troubleshooting with customer service excellence, supporting a broad range of technologies including Microsoft 365, endpoint devices, mobile solutions, warehouse technology, printing systems, and collaboration platforms. The successful candidate will work closely with IT, security, and business teams to resolve issues, implement solutions, support strategic initiatives, and ensure a secure and productive technology experience for all Ascentek teammates. For those passionate about technology, this role offers the chance to work with an exciting mix of enterprise, manufacturing, and operational technologies in a dynamic business environment. From Microsoft cloud platforms and endpoint management to warehouse automation and collaboration systems, the position provides broad exposure that is difficult to find in larger organizations with narrowly defined responsibilities. The successful candidate will have opportunities to participate in strategic projects, technology deployments, and process improvements while developing a well-rounded technical skill set.
Requirements
- 2+ years of support experience
- Experience in the support or configuration of endpoint devices including Windows/Apple iPhones/iPads, and Mac
- Experience supporting mobile device management (MDM) solutions, mobile device provisioning, and carrier relationships for iOS and Android devices
- Experience supporting and maintaining SaaS environments
- Fundamental understanding of computer administration and networking concepts
- Ability to research, troubleshoot and resolve technical issues in office, warehouse, and manufacturing environments
- Ability to communicate technical concepts and ideas in a user-friendly way
- Highly self-motivated with a keen attention to detail
- Proven analytical and problem-solving abilities
- Strong customer service, communication, and documentation skills
- Ability to prioritize and execute tasks in a fast-paced environment
- Experience working in a team-oriented, collaborative environment
Nice To Haves
- Bachelor’s degree in information technology, computer science, information systems, or similar degree or equivalent experience
- Senior Executive support experience
- Direct experience supporting manufacturing operations or working within a Managed Services Provider (MSP) environment supporting multiple clients and diverse technology ecosystems
- Experience with ordering and budgeting of equipment
- Experience managing mobile devices with various carriers
- Comptia A+, Networking, Microsoft, ITIL certifications is a plus
- Demonstrated scripting/automation experience
- Intune packaging and/or administration experience in a mid-size to large organization
- ServiceNow/ITIL processes experience
Responsibilities
- Provide Tier 1 and Tier 2 support for hardware, software, network, and application issues
- Respond to incidents and service requests through the ITSM platform while meeting service level expectations
- Support Windows devices, Mac, Microsoft 365, mobile devices, printers, and business applications
- Source, provision, deploy, configure, administer, maintain, and manage the full lifecycle of desktops, laptops, tablets, mobile devices, and shared workstations
- Administer and support Microsoft Intune-enrolled devices, software deployments, and endpoint compliance initiatives
- Support warehouse and manufacturing technologies including Zebra printers, RF scanners, mobile computers, shipping systems, and industrial workstations
- Assist with Active Directory, Entra ID, file share permissions, network troubleshooting, conference room technology, and Teams Rooms systems
- Create and maintain SOPs, knowledge articles, technical documentation, and asset records
- Participate in project implementations, technology rollouts, hardware refreshes, and infrastructure upgrades
- Provide end-user training and guidance on technology best practices and security awareness
- Participate in on-call and after-hours support rotations as required
- Perform other duties as assigned
- Provide training and guidance to end-users on best practices, security measures, and technology utilization
- Continuously monitor end-user technology systems, proactively identify trends, and look to make improvements, optimize performance and efficiency
- Stay updated with the latest technology trends and suggest improvements or innovations to enhance end-user experiences
- Participates in the on-call, after hours rotation and other on-call activities as needed
- Other duties as required
Benefits
- Medical Plan options, including fertility coverage and free mental health and telehealth coverage
- Dental and Vision Insurance
- FSA/HSA options
- Paid parental leave
- Company-provided short-term disability, long-term disability, and life insurance
- Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
- 401(k) with a generous company match
- Pet Insurance Benefits
- Tuition reimbursement
- 21 Paid Days Off
- 7 Paid Holidays
- Short-term Incentive Plan (STIP)
- Dress For Your Day (casual dress environment)
- Paid comprehensive on-the-job training
- Company phone provided
- Company computer provided
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
