End-User Systems Engineer

McKee Foods•Collegedale, TN

3d•Hybrid

About The Position

McKee Foods is seeking an End-User Systems Engineer to join our newly formed Digital Workplace Services team. In this role, you will act as a subject matter expert for our End-User Computing (EUC) environment, overseeing the core infrastructure that powers how our employees work. Working alongside IT Helpdesk and other End-User Engineers, you will ensure a seamless, modern, and highly available digital workspace. You will collaborate with a core team to manage and modernize our Workspace ONE, IGEL, Active Directory, and Google Workspace platforms. This is a dynamic role that blends daily operational excellence with big-picture architecture and continuous improvement.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
2+ years of experience in IT operations, systems engineering, or enterprise end-user computing environments
Hands-on experience administering unified endpoint management (UEM) or enterprise collaboration suites (e.g., Google Workspace)
Working knowledge of Active Directory and Group Policy (GPO)
Experience deploying and supporting enterprise applications at scale
Strong analytical and troubleshooting skills across endpoints, virtual environments, and network/access issues

Nice To Haves

Direct experience administering Workspace ONE (WS1), IGEL OS, Google Workspace, and WebEx.
Experience building and maintaining Windows endpoint images, including complex patching and system configuration
Familiarity with Okta or similar modern identity/SSO providers
Scripting and automation experience (PowerShell or similar)
Understanding of modern zero-trust endpoint security practices
Experience working in large-scale manufacturing or hybrid enterprise IT environments
Experience using ITSM ticketing systems (e.g., Freshservice, ServiceNow) for managing incidents and service requests.
Experience collaborating within a team utilizing project tracking tools like Jira.
Proven experience leveraging AI tools as a force multiplier for delivering quality research, building standard processes, and automating workflows.

Responsibilities

Collaborate on the administration, architecture, and maintenance of Workspace ONE (WS1) and IGEL OS infrastructure, ensuring reliable and scalable delivery of virtual desktops and applications.
Build, maintain, and continuously optimize standard endpoint images for both physical and virtual devices. Manage device provisioning, patching, and the overall lifecycle of enterprise hardware and thin clients.
Participate in platform upgrades, migrations, and continuous improvement initiatives using a hybrid Agile-Waterfall methodology, balancing structured enterprise planning with iterative execution.
Act as an escalation point for the IT Helpdesk for applicable incident tickets. Partner closely with Infrastructure and Security teams to deliver a unified, frictionless digital experience for all employees.
Package, deploy, and maintain applications across WS1 and virtualized platforms. Leverage scripting (PowerShell) to automate routine manual tasks, deployments, and remediation workflows.
Proactively monitor system health, login times, and resource utilization. Resolve complex performance, access, and stability issues impacting the end-user environment.
Apply strict endpoint security standards—including OS patching, device hardening, and access controls—in alignment with Security team policies.
Support authentication and secure access for workspace platforms by co-managing Active Directory, Group Policy (GPO), and Okta integrations.