End User Support

TEKsystems • Salt Lake City, UT

2d • $20 - $25 • Onsite

About The Position

IT Production Support Partner will provide tier 1 & 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards. Through utilizing IT Service Management best practices and the ServiceNow platform this position focuses on technology support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners in a manufacturing environment. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed by the business and IT Organization.

Requirements

• Desktop support experience.

Responsibilities

• Provide tier 1 & 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure.
• Provide technical support.
• Ensure world-class customer satisfaction.
• Adhere to company policies and enforce company standards.
• Utilize IT Service Management best practices and the ServiceNow platform.
• Focus on technology support and deployment of computers, tablets, mobile devices, printers, applications, and handheld scanners in a manufacturing environment.
• Perform asset management for hardware devices.
• Participate in IT related projects and deployments as needed by the business and IT Organization.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed