End User Support Engineer

Pomeroy • The Woodlands, TX

1d • Onsite

About The Position

The EUC LTP support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.

Requirements

• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• 5+ years’ experience providing onsite support in an enterprise environment
• Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
• Extensive experience with Microsoft 365 product family
• Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
• Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
• Ensure you communicate when there is any deviation
• Be flexible and deliver tasks that are assigned to you – across all EUC responsibilities
• Have a full, clean driving license
• Have access to a roadworthy vehicle

Nice To Haves

• Service delivery tool experience (ServiceNow experience a plus)
• Associate or bachelor's degree desired
• Working knowledge of Active Directory and secure LDAP
• Working knowledge of MS ADFS
• Working knowledge of Public Key Infrastructure (PKI)
• Very strong working knowledge of Windows 10 and higher
• Very strong working knowledge of MAC’s (including JAMF)
• Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
• Working knowledge of CrowdStrike security platforms
• Experience with BitLocker disk encryption
• Tech Certifications (A+, Hardware, Microsoft certifications a plus)

Responsibilities

• Provides ongoing support of the standard hardware/software needs of the Cast Member
• Install and update operating systems and applications as required
• Assist level 1 and level 2 engineers troubleshooting issues
• Provide support functions for assigned projects requiring the level 2/3 engineer expertise
• Restoration of files and operating systems
• Be flexible, work as a team, be ready to work on all onsite services and projects
• Accept, manage, update, and close out tickets within guidelines
• Driving to various Disney locations (mileage expenses are reimbursable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree