End User Support Technician

International SOS • San Antonio, TX

1d

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. We are looking for talented individuals to join our team and make a difference. We are looking for a highly motivated End User Support Technician to help administer, operate, and maintain our IT environment while providing high quality end-user support for Microsoft 365 and other applications. This person will be comfortable providing deskside support as well as using remote tools. The ideal candidate is a self-starter, motivated technologist who can interact as easily with end users and business leaders as other technical staff.

Requirements

• Proficient with Active Directory Users and Computers
• Proficient with Office 365
• Familiarity with Azure AD an advantage
• Familiarity of Virtual Desktop deployments (Citrix) and support
• Basic knowledge of system and networking technologies
• Basic knowledge of Salesforce preferred
• Basic knowledge of rights management
• Excellent written and verbal communication skills
• Willingness to work collaboratively with multiple parties
• Customer service-based mindset
• Self-starter
• 3+ Years supporting End Users
• 3+ Years supporting Office 365
• English language skills (oral and written)

Nice To Haves

• Familiarity with Azure AD
• Familiarity of Virtual Desktop deployments (Citrix) and support
• Basic knowledge of Salesforce
• Additional languages

Responsibilities

• Support and resolve issues within office 365 and other software applications
• Support end-user hardware and software
• Administer Office 365 tenant
• User account administration
• Administer Exchange Online
• Salesforce deployment support
• Create documentation and knowledge base articles
• Monitor systems for alerts and other anomalies
• Other responsibilities as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree