End User Support Technician (Onsite IT Support)
About The Position
In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below: Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications. Assist in execution of test cases based on guidance and test plans, to meet functional requirements. Participate in troubleshooting and resolving production issues, to enhance system reliability. Your contribution to the team: Willingness to learn and adapt to new technologies. Ability to assist in code development, refinement and testing, adhering to guidance and best practices. Focused to develop competence for activities as part of entire SDLC life cycle. A collaborative mindset with effective communication skills. Dedication to continuous improvement and knowledge sharing.
Requirements
- Hands-on experience supporting Windows and macOS platforms.
- Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools.
- Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices.
- Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
- Familiarity with walk in desk operations and queue-based support models.
- Ability to follow runbooks, standard operating procedures, and security guidelines.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Nice To Haves
- Willingness to work in walk in support environments and interact directly with end users.
- Ability to comply with Company security, compliance, and data protection policies.
- Valid driving license may be required for roles involving onsite travel between locations (where applicable).
Responsibilities
- Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
- Assist in execution of test cases based on guidance and test plans, to meet functional requirements
- Participate in troubleshooting and resolving production issues, to enhance system reliability
- Provide onsite IT support for issues that cannot be resolved through remote support or the Global Service Desk.
- Operate walk in support desks with a strong customer service mindset, acting as the first point of contact for users.
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
