End User Support Specialist - 2nd Shift

Ryder Supply Chain Solutions•Opa-locka, FL

36d•$62,000 - $70,000•Onsite

About The Position

Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business. This is a 2nd Shift position, working Tuesday-Saturday from 1:00 PM to 9:30 PM, onsite. The role involves daily work with hundreds of desktops/laptops/printers to support warehouse production. Bilingual skills are a plus, and the role requires heavy IT support for floor associates.

Requirements

H.S. diploma/GED required
Three (3) years or more experience in IT Support required
Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required
Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required
Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required
Strong intermediate experience and knowledge in troubleshooting printers required
Experienced utilizing a Help Desk ticketing queue required

Nice To Haves

Bilingual a plus

Responsibilities

Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
Responsible for imaging, configuration, installation of PCs and end user data recovery.
Utilize IT incident/change/asset management system to document, prioritize and track requests.
Install, maintain and repair PC hardware (including printers) and software.
Coordinate hardware warranty repairs with the vendor as required.
Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.
Provide hands-on IT technical support.
Adherence to IT procedural guidelines and policies.
Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.
Provide support during employee relocations and other projects as required.
Ability to provide 7x24 on call support if needed.
Performs other duties as assigned.