END USER SUPPORT ENGINEER (2 Positions)
About The Position
The Spokane Tribe of Indians is seeking a flexible, energetic, and motivated End User Support Engineer to join our Information Technology Department in Wellpinit, WA. In this role, you will provide hands-on hardware and software support across Tribal government departments, working in a hybrid cloud environment to keep staff productive and connected. You will analyze ticket data, develop solutions, and assist users on call, remotely, and in person — delivering exceptional customer care and a seamless IT experience. Standard business hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours or weekend work depending on projects and on-call rotation. Compensation is commensurate with experience.
Requirements
- Associate degree in Computer Science, Information Technology, or a related field — or a minimum of one (1) year of IT support experience. Equivalent work experience or relevant technical certifications may be accepted in lieu of formal education.
- High School Diploma or GED.
- At least 18 years of age.
- At least one (1) year of experience performing similar duties in a networked environment (or equivalent education / technical training).
- Basic knowledge of operating systems (Windows and macOS) and common productivity software.
- Knowledge of Microsoft Azure cloud fundamentals and administration, and of modern SD-WAN and firewalls.
Nice To Haves
- Ability to lift or move up to fifty (50) pounds regularly; stand, stoop, kneel, crouch, or crawl in awkward or cramped positions; climb stairs and ladders; and occasionally work in hot or cold environments.
Responsibilities
- Provide technical support to end users in person, by phone, email, and through remote-assistance tools.
- Proactively manage a queue of support tickets, quickly troubleshooting and resolving issues.
- Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and peripherals.
- Maintain a high level of professionalism and build positive rapport during every interaction.
- Install, configure, and maintain operating systems (Windows and macOS), Microsoft 365 / Office, email, and department-specific applications.
- Set up and configure user accounts, permissions, and security settings.
- Support users both onsite and remotely, collaborating with team members as needed.
- Document reported problems and their resolutions in the ticketing system.
- Maintain hardware and software inventory with accurate asset tracking.
- Prepare support materials and reports; documentation is reviewed by the supervisor before distribution to users.
- Escalate and resolve complex issues in coordination with other IT teams.
- Help evaluate and test new software applications and hardware.
- Contribute to improving IT support processes and procedures, and provide user training and guidance.
- Stay current with technology trends, industry best practices, and emerging solutions.
- Participate in the on-call rotation and carry a Tribe-issued cell phone.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
