End User Services Intern

Interac Corp. • Toronto, ON

6d • CA$23 - CA$25 • Hybrid

About The Position

The End User Services Intern will join Interac's End User Services department, a team of level 1-2 support team members that focuses on all full-time employees (FTE) and contingent worker technologies. This role requires you to be in-office five (5) days a week as you will be providing first level support and troubleshooting based on calls, tickets and in office support. The exposure to being in-office and working closely with Interac employees will help grow your strengths in diagnosing and directly resolving technical hardware & software issues, supporting and maintaining video conference equipment, and the opportunity to work with various teams and departments across Interac. You’ll be quickly considered the office hero as you’ll be the go-to person for all in-office technical needs.

Requirements

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Computer Systems, Networking Engineering, Systems Engineering, or Software Support
• The ability to rapidly acquire new technical skills and knowledge, adapting to evolving technologies, and proactively embracing new tasks and responsibilities
• Great oral and written communication skills, and the ability to explain technical concepts to both technical and non-technical audiences
• A deep-seated motivation to ensure that your contributions positively impact customers' daily work experiences, enhancing their efficiency and satisfaction with the services provided
• Comprehensive understanding of corporate IT infrastructure, including organizational setups, operational standards, protocols, methodologies, and configurations
• Proficiency in both Windows and MacOS desktop technologies, ensuring the ability to provide comprehensive support and solutions across different operating systems
• Strong analytical and critical thinking skills, enabling the identification of root causes of system malfunctions and the implementation of effective remedial actions to resolve issues promptly
• Demonstrated experience in customer service or tech support experience, showcasing an inquisitive mindset and a strong passion for troubleshooting and resolving issues
• Excellent organizational and time management skills, enabling the prioritization and efficient handling of multiple tasks, ensuring timely and successful completion of responsibilities
• Possess previous experience and knowledge working with technologies and tools such as: Microsoft Active Directory, Troubleshooting and setting up iOS/Android devices, Office 365 (Exchange, SharePoint, Teams, OneDrive), ServiceNow

Nice To Haves

• Familiarity or previous experience with mobile device management

Responsibilities

• Support and troubleshooting
• Supporting end-user device setup and deployment, including laptops, mobile devices, docking stations, and monitors
• Assisting with account management tasks such as password resets, access provisioning, and multi-factor authentication troubleshooting
• Collaborating with other IT teams to support various technology initiatives such as application deployments and hardware refresh cycles
• Regularly auditing existing documents, identifying gaps and revising or creating new content to reflect current processes and best practices
• Continuously developing technical and professional skills through mentorship and hands-on experience with enterprise tools, such as Microsoft 365, ServiceNow, and Active Directory

Benefits

• Flexible hybrid work model with monthly intern socials for better work-life balance
• Convenient downtown Toronto office located minutes away from Union Station
• Interac learning bootcamp designed to help you hit the ground running

What This Job Offers

• Job Type: Full-time
• Career Level: Intern