End User Services Engineer

PennEngineering®•Plumstead Township, PA

1d•Onsite

About The Position

Serve as the onsite lead for all IT support at the Danboro, PA facility, supporting both manufacturing and corporate users. Provide hands-on desktop support for PCs, laptops, printers, mobile devices, and general hardware/software issues. Maintain and support plant-specific equipment, including industrial or production-related hardware and interfaces. Manage and execute the IT asset lifecycle for all North American divisions, including procurement, deployment, tracking, reclamation, and disposal. Maintain accurate inventory records and coordinate shipments and transfers of IT assets between locations. Support and maintain video conferencing and AV systems at the Danboro site, including hybrid meeting spaces and conference rooms. Collaborate with the corporate infrastructure team to support local network equipment, servers, and telephony. Participate in enterprise-level IT projects, including rollouts, upgrades, and new technology implementations. Provide executive/VIP support at the corporate headquarters, as needed. Use Microsoft Intune (preferred) for device provisioning and endpoint management. Maintain documentation and resolve incidents through the corporate IT ticketing system. Follow IT security, compliance, and software licensing standards. Provide after-hours support as needed for critical operations or scheduled maintenance. Perform additional IT-related duties as assigned.

Requirements

7+ years of experience in desktop or end-user IT support, preferably in a distributed or multi-site environment.
Proficiency with Windows OS, Microsoft 365, Active Directory, and standard hardware/software troubleshooting.
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
Demonstrated experience managing IT inventory and hardware lifecycle.
Strong communication, customer service, and organizational skills.
Ability to work independently and interact effectively with users at all levels of the organization.
Comfortable in both office and industrial/manufacturing environments.
Ability to lift and move IT equipment (up to 40 lbs).

Nice To Haves

Experience supporting IT systems in manufacturing or industrial environments.
Familiarity with Microsoft Intune for endpoint management.
Knowledge of video conferencing/AV support, including Zoom, Teams Rooms, Logitech, or Crestron setups.
Experience with ERP systems; exposure to JD Edwards is a plus.
Experience with ITSM tools (e.g., Freshservice, ServiceNow) and ITIL practices.
Certifications such as A+, Network+, or Microsoft (e.g., MD-102).

Responsibilities

Serve as the onsite lead for all IT support at the Danboro, PA facility, supporting both manufacturing and corporate users.
Provide hands-on desktop support for PCs, laptops, printers, mobile devices, and general hardware/software issues.
Maintain and support plant-specific equipment, including industrial or production-related hardware and interfaces.
Manage and execute the IT asset lifecycle for all North American divisions, including procurement, deployment, tracking, reclamation, and disposal.
Maintain accurate inventory records and coordinate shipments and transfers of IT assets between locations.
Support and maintain video conferencing and AV systems at the Danboro site, including hybrid meeting spaces and conference rooms.
Collaborate with the corporate infrastructure team to support local network equipment, servers, and telephony.
Participate in enterprise-level IT projects, including rollouts, upgrades, and new technology implementations.
Provide executive/VIP support at the corporate headquarters, as needed.
Use Microsoft Intune (preferred) for device provisioning and endpoint management.
Maintain documentation and resolve incidents through the corporate IT ticketing system.
Follow IT security, compliance, and software licensing standards.
Provide after-hours support as needed for critical operations or scheduled maintenance.
Perform additional IT-related duties as assigned.