End User Services Analyst

Cloudious•New York City, NY

2d•Onsite

About The Position

This role involves providing service and customer support during field visits or dispatches. The analyst will manage all on-site installation, repair, maintenance, and test tasks. Key responsibilities include diagnosing errors or technical problems and determining proper solutions, operating a vehicle safely, and updating field automation systems and databases. The position requires adherence to company rules and regulations, collaboration with colleagues, and building relationships with customers and clients.

Requirements

Great communication skills to work with customers and Ability to communicate in English
Ability to diagnose problems with equipment and Great mechanical aptitude
Professional Attitude
Need a valid driving license
Should be able to report to office every day.
Possess a Bachelors degree in Geography, Geospatial Science, or a related field.
Have 1 to 2 years of experience in analysis and field services.
Demonstrate proficiency in GIS software such as ArcGIS, QGIS, or similar tools.
Show strong analytical skills and attention to detail in handling data.
Exhibit excellent communication skills to convey complex information effectively.
Display the ability to work collaboratively in a hybrid work model.
Have a proactive approach to staying updated with the latest technologies and trends.
Demonstrate problem-solving skills in troubleshooting software and tools.
Show experience in developing and maintaining databases.
Possess the ability to conduct training sessions and workshops on tools.
Exhibit strong organizational skills to manage multiple projects and deadlines.
Demonstrate the ability to create detailed reports and visualizations based on data analysis.
Show commitment to maintaining the accuracy and integrity of data.

Nice To Haves

Travel Required: TBD

Responsibilities

Perform customer support tasks.
Perform all on-site activities related to installation, repair, management and maintenance.
Track and document the progression of the work.
Perform troubleshooting, identify all issues, and suggest and implement solutions.
Operate vehicle in a safe manner.
Check and update field automation systems and databases.
Adhere to company's given rules and regulations.
Team up with colleagues and other team members.
Build relationships and trust with customers and clients.
Analyze data using geographic information system (GIS) tools to support various projects and initiatives.
Provide detailed reports and visualizations based on data analysis to aid decision-making processes.
Collaborate with cross-functional teams to integrate data into broader project frameworks.
Ensure the accuracy and integrity of spatial data through regular updates and quality checks.
Develop and maintain databases to store and manage information effectively.
Utilize field services experience to gather and validate data from various sources.
Assist in the development of models and simulations to predict and analyze phenomena.
Support the implementation of technologies and methodologies within the organization.
Conduct training sessions and workshops to educate team members on the use of tools and data.
Stay updated with the latest advancements in technologies and incorporate them into ongoing projects.
Provide technical support and troubleshooting for software and tools.
Contribute to the development of best practices and standards for data management and analysis.
Communicate findings and insights from data analysis to stakeholders in a clear and concise manner.