End User Device Technician

MANTECH • San Antonio, TX

1d • Onsite

About The Position

MANTECH seeks a motivated, career and customer-oriented End User Device Technician to join our team in San Antonio TX. Responsibilities include but are not limited to: Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work. Supports refresh, modernization, projects, and Service Task Order activities as required. Follows proper processes of equipment classification and sanitization. Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment. Works all of the above requirements within Service Level Agreement time windows. Travels to support other locations within the area as needed up to 25% travel required.

Requirements

• 1+ years of hands-on experience in IT hardware support.
• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security +
• Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.
• Must have a current/active TS/SCI w/ Poly

Nice To Haves

• Experience supporting CAN networking requirements.
• Experience with a ticketing system, preferably ServiceNow.
• Quality cabling skills in installation, splicing, and fabrication.

Responsibilities

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
• Supports refresh, modernization, projects, and Service Task Order activities as required.
• Follows proper processes of equipment classification and sanitization.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
• Works all of the above requirements within Service Level Agreement time windows.
• Travels to support other locations within the area as needed up to 25% travel required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed