End-user Computing Specialist

GTT•Boise, ID

20h•Onsite

About The Position

Under direct supervision, the End-User Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

Requirements

Minimum of 1 year of applicable experience required.
Customer service-oriented approach to end-user support.

Nice To Haves

Education may be considered in lieu of experience.

Responsibilities

Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
General maintenance and support of IT hardware and infrastructure.
Recommends systems modifications to reduce user issues.
Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Possesses skillset or entry level knowledge of subject matter.
Perform other duties and responsibilities as assigned.